"IT Support Technician"

Job Details

Overview

IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Provides the students, faculty and staff support for computer hardware, software and networking.
• Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
• Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
• Helps train faculty on use of computer labs and in use of productivity software.
• Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
• Maintains inventory listings of computer lab hardware, software, and supplies.
• Posts times of lab availability and class schedule
• Maintains a professional environment, establish and enforce lab and computing policies and procedures
• Prepares and submits monthly status reports
• Provides technology support to local library staff
• IITS Projects as assigned
• All other duties as requested by supervisor

Qualifications

Education/Experience

Bachelor's degree or making progress in bachelor's degree program.

Knowledge/Skills/Abilities

Strong customer service, communication and organizational skills. Must be able to multi-task and prioritize work. Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.

Travel

Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Working Conditions

Extensive use of computers, Extensive time sitting and standing, Able to lift to 10 lbs.

Salary

Maximum Salary: USD $20.00/Hr. Minimum Salary: USD $16.50/Hr.

Organization

From our students, faculty, staff, and the community that surrounds us, we are linked together by our belief that everyone has a voice to be listened to. With shared values for a culturally inclusive learning experience and a commitment to DEI (diversity, equity, and inclusion), and social justice, Touro employees are part of something bigger: An educational institution with the tenacity to make an impact. Established in 1970 with a mission to educate, to serve, to perpetuate and to enrich humankind, Touro University now has more than 108,000 alumni and serves a widely diverse population of over 19,000 students across 35 schools in 4 countries.

At Touro, we provide our employees career development, work-life balance, comprehensive benefits and community. Because we want you to stay. Because we want to hear your voice make its impact. We are many voices, one Touro.

Touro University offers a comprehensive benefits package for full-time employees which includes: Full range of Health Plans, Medical Plans (choice of EPO, PPO, High Deductible HSA), Flexible Spending Accounts (FSA), Dental Plans (PPO & HMO) and Vision Plan, Dependent Care and Transit Programs, Life Insurance, AD&D and Voluntary Supplemental Life Insurance, Short-term and Long-term disability programs, Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment), Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children, Employee Assistance Program, Early-Release Fridays (upon approval), Generous Paid Time Off: Vacation, Sick Leave, Personal Leave & Floating Holiday, Annual Holiday Schedule.