"Product Support Analyst (S)"

Job Details

Students may only have 5 open job applications at a time.

Work Experience: Entry-Level (Foundational)

Work Experience Description: Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.

Department Name: MIS

Key Responsibilities:

• Provides daily technical support for the ticketing system, including troubleshooting system errors, user access issues, and performance problems.
• Monitors ticketing system to ensure reliability, accuracy of data, and smooth operation for reservations and transactions.
• Assists in system updates, patches, and configurations in coordination with vendors and MIS leadership.
• Documents and escalates technical issues to vendors or senior MIS staff when required.
• Supports employees on proper use of the ticketing system and AI-powered tools, including new features and best practices.

Requirements:

• Have a full range of body movement and be able to lift 50lbs on a regular basis.
• Fluent in the English language in both oral and written communication.

Preferred Qualifications:

• Have a good understanding of the Microsoft office suite and Microsoft Operating System.
• One year of college majoring in CIS or ISCS preferred but not required.
• Have a good understanding of Microsoft Windows Servers (i.e domains, users and groups, and Macintosh operating systems.

Work Schedule: 19 hours, M - S, TBD

Approximate starting hourly rate: $14.00 - $16.00. The wage offered could be above or below range based on education and experience as it relates to the job description.

*Must exemplify the university Honor Code, including the Dress and Grooming Principles and Expectations*

*Preference will be given to students who can work during academic breaks*