"IT Systems Specialist"

SUMMARY DESCRIPTION

Under general direction and supervision from the appropriate level manager, administrator, or designee, performs a variety of duties relating to the deployment of systems, services and devices that utilize the college and/or district networks, servers and other related hardware. Assists in the maintenance and operation of an assigned college’s data networks equipment, terminals and workstation equipment; provides support to network users regarding the operation of various computer applications and peripheral equipment.

DISTINGUISHING CHARACTERISTICS

This is the first level in the IT Systems Specialist series. Positions in this class require substantial knowledge but are assigned projects that are less complex than would be assigned to higher level positions within the series.

REPRESENTATIVE DUTIES

• Provide support in evaluating network systems and requirements; analyze technical problems and suggest appropriate corrective measures.
• Identify and configure equipment for an assigned network including provision of new service, system maintenance and diagnostic repair.
• Research, test, recommend and deploy new or enhanced software packages to meet the workstation needs of faculty and staff in less complex laboratory, library, staff, and physical and/or virtual locations.
• Construct less complex network servers for campus laboratories; provide preventive maintenance procedures including critical data back up and system recovery of files; provide proper security and archive procedures to protect institutional data.
• Deploy new and surplus network and network related equipment for faculty, and staff computers and labs; install and test application programs;
• Collaborate with staff, faculty and vendors to create an effective learning environment for the students; provide support of approved accommodations for disabled students including specialized software and hardware and access to campus equipment.
• Assist in the analysis and troubleshooting of technical problems in the operation of networks and network equipment; initiate appropriate corrective action as directed by management and senior network staff.
• Provide customer service to all institutional constituents including first level support via phone, live chat, and remote support or in person
• Assist vendor service technicians and consultants in the installation and maintenance of data communications systems.
• Supply adequate training materials and equipment for newly upgraded software packages; recommend further support materials for additional training.
• Organize and coordinate the functions and duties of the computer multimedia technician and audiovisual center; ensure appropriate staffing and optimum services to staff and faculty regarding multimedia/audiovisual equipment.
• Train and provide guidance to computer multimedia technician(s) and student workers as assigned; prioritize and coordinate multimedia audiovisual assignments and projects.
• Implement, troubleshoot, and maintain basic network security technologies.
• Perform basic troubleshooting for the voice network and voice network related devices and services.
• May meet and confer with instructors and staff to determine technical requirements needed to meet each semester’s educational objectives; analyze requirements and suggest plans and designs; prepare basic operational specifications and other documentation required for development and implementation of classroom and laboratory related systems in less complex locations.
• May prepare equipment specifications, prepare purchase statement of work and quotes with vendors to assist with procurement processing; evaluate equipment to determine compliance with specifications.
• Perform related duties as required.

QUALIFICATIONS

Knowledge of:

• Educational institutional systems, physical and virtual desktop and other related computer peripherals, including printers, computer labs, conference rooms, and other learning spaces and technologies.
• Basic operational characteristics of local and wide area network systems.
• Advanced principles of instructional design and video production and direction.
• Personal computer hardware and software components.
• Basic principles and practices of network server design, installation and maintenance.
• Basic principles and practices of troubleshooting network and computer system hardware and software problems.
• Principles and practices of customer service.
• Desktop operating system deployment related systems.
• Operational characteristics of various computer software packages.
• Data and network standards and applications.
• Application of microcomputers to perform tasks and a working knowledge of commonly used microcomputer programming languages and application programs.
• Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections.

Ability to:

• Assimilate and analyze data and prepare accurate and concise engineering reports and studies.
• Analyze technical problems accurately and recommend or take an effective course of action.
• Independently perform the most difficult installation, testing, troubleshooting, repair, operation, and maintenance of instructional computer audiovisual, applications and desktop computers.
• Plan, schedule, coordinate, and review the work and performance of entry-level computer audiovisual staff in a manner conducive to proficient performance and high morale.
• Perform technical maintenance on local and wide area network systems.
• Perform minor repairs or coordinate with hardware vendors of computer equipment.
• Perform work assignments requiring interaction with multiple departments.
• Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs.
• Respond to and identify user network and computer related problems.
• Communicate technical information to a wide variety of users.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.

EDUCATION AND EXPERIENCE GUIDELINES

Education/Training: Equivalent to an Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education.

Experience: One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with academic and classified staff and others. At least minimal environmental controls are in place to ensure health and comfort.

Physical: Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office and multimedia equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction.

Supplemental Information

Work Schedule: TBD – Schedule and shift vary and are subject to change in accordance with the department's needs.

Hours per Week: Up to 25

This is a short-term, temporary, hourly Non-Bargaining Unit (NBU) assignment, not to exceed 160 days and 960 hours per fiscal year (July 1st through June 30th). Short-term, temporary NBU positions may only be used on an intermittent, seasonal, or project basis. ...