"Library Digital Services Professional II"

Library Digital Services Professional II

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Libraries

Type: Full-Time

Posting Number: req23888

Department: Collection Services

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

As the Library Digital Services Professional (LDSP), you'll provide expert technological support for colleagues and customers of our primary library management systems and related applications, including Ex Libris Alma, Ex Libris Primo VE, Ex Libris Rapido, and OCLC ILLiad. The LDSP will know how the individual systems work and how they interact with each other and other campus systems. The LDSP will also help configure and administer these systems, integrate them with external services, provide data extracts and reports as requested, provide training, and assist with vendors.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

Provide expert technological support for library management systems and related applications that support the development, implementation, and maintenance of library management systems to enable discovery, access, and management of library materials and related applications:

• Create and customize reports from library management systems and related applications
• Create and customize system integrations and data extracts
• Extract, transfer, and load information between library management systems, related applications and other campus systems. Examples of this type of work include: Writing, updating, and monitoring scripts that communicate between the library management system and the accounting/bursar's department to coordinate charges and payments for fees for late/missing materials; Creating and monitoring groups or jobs within the library management system to load patrons who have access to library materials; Communicating and coordinating with the Access & Information team to ensure the Primo discovery layer is working as seamlessly as possible with the Rapido interlibrary loan system.

Provide software development and support expertise for applications and scripting related to the library management systems and their interactions with other campus systems, ensuring library system security and data reliability to the library management systems:

• Evaluate user requirements, perform technical assessments, and develop technical requirements
• Write, test and maintain software code, queries, and other reports using current tools and various programming languages
• Isolate, identify, and articulate problems with software applications
• Establish and maintain consistency of a product's performance and functional/physical attributes throughout its lifecycle
• Ensure library management system security and data integrity through maintenance of software certificates in coordination with Central IT, coordinating with library PII Governance Group to ensure patron personal data is protected and sharing among library information and other systems meets PII sharing guidelines; monitoring library information system (Primo) updates to ensure they are completed successfully and troubleshoot issues of they arise. Create and monitor integration and import profiles to ensure records for resources are loaded properly and are accessible to library users.

Other responsibilities:

• Provide direct support and training for staff on library management systems and related applications
• Assist with vendor support of systems as necessary
• Actively participate in department and library-wide meetings, discussions, projects, and training sessions
• Communicate with other library departments - including Access & Information Services, Student Learning & Engagement, and Technology Strategy & Services about processes, Library Services Platform systems troubleshooting and other ad hoc communication
• The UA Libraries support the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The candidate is expected to support related strategic efforts in the department and Libraries.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of general library practices and procedures, and an understanding of library services
• Expertise in providing support for library management systems and related applications, preferably Ex Libris Primo VE and Ex Libris Alma
• Knowledge of library data and communication standards (e.g., MARC, Z39.50)
• Excellent interpersonal and communication skills, both written and verbal
• Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives
• Positive attitude and strong demonstration of UA Libraries' Values

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional-level experience required
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience

Preferred Qualifications

• Master's degree
• Experience working with and administering library management systems and related applications, preferably Ex Libris Alma, Ex Libris Primo, and OCLC ILLiad
• Experience with cataloging and metadata application within a library environment
• Experience working in a university library

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Libraries

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $65,687 - $85,393

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 9

Career Stream and Level: PC2

Job Family: Library Services

Job Function: Libraries

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates: Armando Cruz armandocruz@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant: This position will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of October 2, 2025.