"Manager, Automated Workload Services (AWS)"

Manager, Automated Workload Services (AWS)

Company: North Carolina State University

Job Location: Raleigh, NC

Category: IT Manager/Director

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Location: Raleigh, NC

Essential Job Duties:
The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements.

Key responsibilities and duties include

• Lead a team of technical professionals, organize and prioritize their work schedules, conduct performance management and motivate staff professional development
• Develop technical skills within the team to automate complex job streams, implement data bursting rules, apply EDI data mapping with financial institutions and monitor CMDB
• Consult with customers to establish requirements, identify areas for process improvement, make recommendations and implement solutions to meet business needs
• Identify and investigate processing incidents, take leading role in collaborating with cross-functional teams to resolve or escalate, and track to resolution
• Develop operational procedures, maintain current documentation and be responsible for specialized equipment
• Configure and customize system software, such as business process automation, EDI and report distribution
• Work with software vendors and technical teams to plan and implement system updates or migrations
• Coordinate and test process automation, EDI and report distribution software changes
• Unix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and CMDB Discovery
• Automation, planning and control of production batch processes and root cause analysis of process failures
• Use of EDI translation software and mapping tools to define format and exchange data with trading partners
• Onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management Database (CMDB)

Other Work/Responsibilities:
Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:

• Master's degree with 2-4 years of related work experience or a Bachelor's degree with 3-5 years of related work experience or an equivalent combination of education and training.
• Additionally, a minimum of 1 year of supervisory experience is required.

Required Qualifications:

• One to two years of management experience
• Demonstrated ability to communicate effectively with others of varying technical expertise and provide excellent customer service
• Proven skills in project management and staff management
• Capable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skills
• Production support experience in a 24×7 enterprise environment
• Experience managing batch processes with workload scheduling management software
• Experience with Electronic Data Interchange mapping and software
• Demonstrated unix skills including shell scripting experience
• Experience with ERP applications such as PeopleSoft or SAP
• Experience with ServiceNow or a similar ticket management tool

Preferred Qualifications:

• Three or more years of management experience
• Three or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational runbooks, job modification, scheduling and rerun/restart
• Three or more years experience with IBM B2B Integrator and advanced knowledge of EDI mapping
• Unix software configuration and system administration experience
• Three or more years of scripting experience with languages such as Python, PowerShell or Bash scripting
• Three or more years of ServiceNow experience including CMDB Discovery and CMDB Dashboards
• ITIL certification

Required License or Certification:
N/A