"Manager, Student Learning and Experience"

Lead visibly and inclusively, fostering trust, collaboration, and values-driven behaviours.

Base salary will be in the range $117,958.12 - $132,247.57 + 17% Superannuation (HEW Level 8)

Full-time, permanent role based at our well-regarded St Lucia Campus.

About This Opportunity

Step into a dynamic leadership role at UQ, where a motivated and forward-thinking Manager can make a real impact on the student experience. You will be delivering high-quality services across engagement, wellbeing, and academic skills, supporting students to succeed and thrive throughout their university journey.

Collaboration and open dialogue are at the heart of this exciting opportunity where you’ll foster constructive discussions, embrace diverse perspectives, and work with others to achieve thoughtful, well-informed outcomes. You will also help cultivate an inclusive and supportive environment where respectful challenge, innovation, and continuous improvement are celebrated.

Key Responsibilities will include:

• Lead and empower the Academic Skills and Student Central teams, as well as support the coordination of SSWS orientation activities, to deliver high-quality, inclusive, student-centred services that support student success and wellbeing.
• Build strong partnerships and engage effectively with stakeholders across the University, fostering collaboration, mutual understanding, and shared solutions.
• Use data and insights to inform decisions, improve services and demonstrate impact.
• Coordinate responses to incidents impacting students (e.g., geopolitical events or natural disasters), ensuring timely communication, planning and effective support.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• Extensive relevant experience and/or postgraduate qualifications, with strong management capability in multifaceted service environments.
• Demonstrated experience leading and managing diverse teams to deliver evidence-informed, high-quality, student-centred services, including performance management, recruitment, and training.
• Proven ability to collaborate and build strong partnerships with a wide range of stakeholders, including senior leaders, to achieve shared outcomes.
• Experience developing and implementing projects or initiatives, including planning, monitoring and evaluating outcomes, analysing data, and reporting on results.
• Understanding of, and capacity to work within, services that focus on student support and wellbeing, with an awareness of the needs of diverse and vulnerable student cohorts. Comfortable stepping in to support more involved student situations as required.
• Strategic thinker with excellent communication skills, able to prioritise competing demands, lead through change, and drive high-quality student-centred service delivery.

Desirables

• Demonstrated ability to prepare resources to enhance student-centred services and an awareness of higher education teaching and learning pedagogy and innovation.
• Knowledge of issues related to the student experience within higher education nationally and internationally, including within a legislative framework, with the ability to apply a trauma-informed, intersectional lens.