Office Specialist

Job Summary

Under minimal supervision, work consists of performing responsible, department specific office and clerical duties of a routine and moderately complex nature requiring independent research, exercise of judgment and detailed knowledge of department and/or institutional procedures related to the work performed. Work may include maintaining department database bases, records and files, collecting and interpreting data for inclusion in reports, and assisting in monitoring department budgets. May serve in a lead role to Office Associates and Office Assistants.

Responsibilities

The responsibilities include, but are not limited to:

• Provide administrative support to department physicians, APPs, and fellows, maintaining research education portfolios, managing schedules, completing travel paperwork, and ensuring completion of all university and medical center required paperwork.
• Answers all incoming patient phone calls, relays messages to providers, assists with managing schedules for clinic. Works with clinic nurses to ensure all patient paperwork is returned and clinic schedule is correct.
• Provides backup administrative support for all department sections.
• Coordinates patient appointment times with the call center, contacts patients and referring physician offices with test results, visit notes, completes patient paperwork for FMLA, return to work, disability, etc. Calls all patients before clinic visits to confirm appointments and remind of needed paperwork or pre-visit testing.
• Fellowship coordination for Vascular Neurology Fellows.
• Provide coordination and credentialing for REACH which includes 26 hospital affiliations and 8 physicians.
• Other duties as assigned.

Required Qualifications

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of three years of progressively responsible office support experience.

OR

Associate's degree from an accredited college or university in a related field.

Preferred Qualifications

Previous experience with Neurology patients.

Knowledge, Skills, & Abilities

Strong organizational skills

Excellent interpersonal, customer service, written and verbal communication skills

Be attentive, detailed, perform duties accurately and team oriented

Ability to multi-task and knowledge of modern office equipment

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B3

Salary Range: $16.54/hourly - $17.49/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: 4/28/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.