Operations & Training Specialist

The Opportunity

Embry-Riddle Aeronautical University is seeking a detail-oriented and collaborative Operations & Training Specialist to support Academic Operations & Training at Worldwide Headquarters. This role plays a critical part in driving operational consistency, supporting scalable training initiatives, and enhancing system and data integrity across a global network of campus and online locations.

Key Job Responsibilities

• Support and maintain operational systems, tools, and data repositories to ensure accuracy, integrity, and efficiency
• Monitor workflows and identify opportunities for process improvement, scalability, and consistency
• Coordinate and support training initiatives, including onboarding, refresher training, and ongoing development programs
• Maintain and update training materials, modules, and documentation across platforms such as Canvas and SharePoint
• Track training participation, engagement, and effectiveness, providing insights for continuous improvement
• Assist in the development of reports, dashboards, and presentations to support leadership decision-making
• Analyze operational data to identify trends, gaps, and opportunities for improvement
• Contribute to SOP development, process documentation, and implementation of operational policies
• Serve as a liaison across Academic Operations & Training, advising teams, site operations, and university stakeholders
• Support communication and rollout of process updates, training initiatives, and operational changes
• Coordinate logistics and execution of departmental initiatives, trainings, and projects
• Promote a culture of collaboration, operational excellence, and continuous improvement

Qualifications

Required Education and Qualifications:

Education

• Bachelor’s degree required

Experience

• 1–3 years of relevant professional experience (student support, operations, training, or related field preferred)

Skills & Abilities

• Strong analytical and problem-solving skills
• High level of attention to detail and organizational ability
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint
• Experience with systems such as Campus Solutions, Salesforce, or similar platforms preferred
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and interpersonal skills with the ability to work cross-functionally
• Ability to work independently and exercise sound judgment