Academic Program & Marketing Coordinator

Position Summary

The Academic Program & Marketing Coordinator supports the development, administration, promotion, and continuous improvement of SAP University Competence Center (UCC) program. This position combines academic program administration with marketing, branding, and digital engagement responsibilities.

Key Job Responsibilities

• Identifies program needs, contributes to the development of unit workflows, schedules logistics and secures resources for meetings, events, and interviews
• Coordinates program components and evaluates program effectiveness and provides recommendations for improvement
• May supervise the day to day activities of one or more academic programs and resolves issues exercising discretion to meet unit goals
• Utilizes independent judgement regarding development, implementation, promotion, and evaluation for one or more academic programs, initiatives, or events

Duties & Responsibilities - Program Administration & Operations

• Prepare and transmit invoices to customers
• Process payments and perform dunning for late payments
• Manage customer contracting processes
• Respond to administrative requests from the director and UCC staff
• Assist in planning and executing faculty workshops and conferences
• Organize SAP UCC events, including catering, parking, and workshop materials

Duties & Responsibilities - Marketing, Branding & Communications

• Lead the UCC's social media strategy, including planning, creating, and publishing content on LinkedIn
• Develop and implement marketing campaigns to promote UCC programs, workshops, faculty training, and student achievements
• Serve as the primary liaison for marketing coordination with ASUG, SAPNAAC, and SAP

Required Qualifications

• Bachelor's degree
• At least one year of experience working in a professional administrative support role
• Event planning and/or marketing experience

Preferred Qualifications

• Experience with billing
• Experience providing customer service
• Excellent communication skills