Part-time IT Support Technician

The Part-time IT Support Technician will provide front-line technology support to the Bellarmine community beyond our traditional office hours.

• Provide first-level technical support to faculty, staff, and students via walk-in, phone, and electronic requests during assigned shifts
• Troubleshoot and resolve common computer and technology issues, escalating more complex problems to full-time staff or appropriate OIT teams
• Follow established procedures and document all work accurately within the University's ticketing system
• Assist with basic hardware and software support for desktop computers, laptops, printers, and peripheral equipment
• Support Microsoft Office, Microsoft 365, and University-supported applications
• Maintain accurate records related to incidents, requests, and inventory as assigned
• Demonstrate professionalism, initiative, and strong customer service skills during all user interactions
• Assist with documenting commonly occurring issues and standard fixes
• Work collaboratively with other members of the OIT organization to ensure timely issue resolution
• Perform other related duties as assigned to support Technology Support Center operations

Job Requirements:

Required Qualifications:

• Ability to communicate clearly and professionally in person, over the telephone, and via email
• Ability to quickly learn new applications, systems, and support procedures
• Familiarity with computer hardware, printers, and peripheral equipment
• Familiarity with Microsoft Windows and/or Apple operating systems
• Basic familiarity with Microsoft Office and Microsoft 365
• Ability to work independently during evening and weekend hours while following established procedures
• Reliable availability for scheduled shifts, including evenings and Saturdays

Required Education and Experience:

• High school diploma or equivalent

Preferred Qualifications:

• Prior IT or related technology support experience
• Experience working in Higher Education

Physical and Working Conditions:

• Ability to sit for extended periods of time while working at a computer
• Ability to perform physical activities including lifting equipment (up to approximately 50 lbs.), bending, standing, and walking as needed
• Ability to work on-site during assigned shifts