Passport Office Manager

Employer: Texas State University

Location: San Marcos, TX

Salary: $3,173.00 - $3,333.33 monthly

Date Posted: Aug 25, 2025

Position Type: Administrative, Academic Affairs, International Programs

Employment Level: Mid-Level

Employment Type: Full Time

Required Qualifications:

• Must be a U.S. citizen in order to access Department of State systems.

Preferred Qualifications:

• Bachelors degree.
• Strong ability to clearly communicate.
• Strong attention to detail and high organization skills.

Job Description:

The Passport Office Manager oversees the daily operations of the Passport Office at Texas State University and performs the day-to-day tasks to keep the Office operational. The Passport Office Manager reports directly to the Director of Education Mobility.

Job Duties:

• Develop and keep up-to-date standard operating procedures for the Passport Office to ensure compliance with Department of State regulations.
• Supervise and provide up-to-date training for the part-time facility acceptance agent.
• Maintain operations for the Passport Office, such as ensuring the website stays up to date with the website management team, maintaining the booking website, keeping supplies on order, etc., working within the budget given.
• Coordinate marketing services for the Passport Office.
• Develop and manage social media content to promote Passport Office services, events, and updates in alignment with university branding and marketing guidelines.
• Review applications and documents for completeness, collect fees, sign, and execute documents for passport applications or renewals.
• Complete transmittal documents and prepare documents for shipping.
• Coordinate with University Mail Services and have all documents mailed out by end of day of acceptance.
• Retain records for up to 24-months using a secure, record retention process.

Job Open Date: 08/25/2025

Job Close Date: 09/03/2025

Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Normal Work Hours: 8:00 AM to 5:00 PM

To apply, visit https://jobs.hr.txstate.edu/postings/54037