Patient Finance Representative

Job Description

A dedicated and detail-oriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills, ensuring the smooth operation of our dental clinic and delivering outstanding patient service.

Essential Duties and Responsibilities

• Greets patients and visitors to the Oral Health Center with a smile in a friendly, personable, professional, and polite manner
• Answer and respond to telephone calls with accuracy in a friendly, personable, professional, and polite manner, and provide information about dental services
• Collects payment from patients at the time of treatment and ensures payments are posted to patient accounts in the EHR system
• Contacts insurance companies to confirm patient eligibility, coverage, and benefit details
• Determines patient cost-sharing responsibilities (copays, deductibles, and coinsurances); identifies restrictions or limitations on coverage
• Gathers and accurately record patient information and insurance information from patients according to KCU procedures
• Explain benefits and financial responsibilities to patients in a clear and understandable manner
• Addresses patient questions and concerns regarding insurance coverage
• Maintains accurate and up-to-date patient insurance information
• Updates and maintains benefit verifications in electronic health record system
• Assist patients with payment plans and payment arrangements
• Identify and contact patients with overdue accounts to ensure the recovery of outstanding debts
• Sees that records are saved securely and handled in compliance with HIPAA privacy and security regulations
• Maintains correct petty cash balance

Qualifications

• Knowledge of dental/medical insurance, CDT code, and HIPAA compliance
• Prior front desk or administrative experience in a healthcare setting
• Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude, desire to work and willingness to learn and work through challenges
• Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred
• Strong organizational skills, communication skills, and attention to detail

Preferred Qualifications

• Experience in dental billing and collections preferred