"Program Specialist - School of Hospitality Business Management"

Program Specialist - School of Hospitality Business Management

Online applications must be received before 11:59pm on: March 7, 2026

Available Title(s): 107I-YN_CS_NPS - Program Specialist 2

Business Title: Program Specialist - School of Hospitality Business Management

Employee Type: Classified

Position Details:

The Opportunity:

As the Program Specialist for the School of Hospitality Business Management (SHBM), your primary responsibility is to ensure the SHBM operates smoothly by assisting the Director, Industry Relations Manager, and Administrative Manager to further the goals of the department by discussing and implementing goals, overseeing the basic functions of the main office including but not limited to; greeting those who visit or call the SHBM Pullman department, as well as keeping the faculty and graduate students in the department informed about current events, meetings and upcoming deadlines.

You will also assist the department director with verifying course scheduling and enrollment for the Pullman campus; as well as assisting with tracking industry experience hours for students within our major and minor and sending out weekly updated emails to all SHBM students.

Additionally, you will manage student engagement, SHBM Ambassadors, board of advisors, minor event planning, and on/off campus recruitment.

Additional Information:

This is a full (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,752 to $5,011 | Range 42

WAC 357-28

RCW 49.58.110

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• A Bachelor's degree OR equivalent education/experience.
• Demonstrated skills in organization and attention to detail.
• Demonstrated excellent interpersonal, written and verbal communication skills.
• Proficiency in using computer software, such as Microsoft Office.
• Demonstrated experience interpreting and applying laws, rules, policies, and procedures.
• Ability and willingness to occasionally travel, work weekends, and work after regular business hours.
• Must have, or be able to obtain by time of hire, a valid driver's license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.

Preferred Qualifications:

• Administrative experience with Washington State University or similar higher education environment.
• Demonstrated ability to work in a fast-paced, quickly changing, and high stress environment.
• Experience coordinating career fairs, workshops, or employer engagement events.
• Strong networking skills and ability to build relationships with employers, alumni, and community organizations.
• Experience working with diverse populations, including students, alumni, and professionals at various stages of their careers.
• Work experiences that demonstrate strong public speaking skills and the development and delivery of engaging and informative presentations.
• Work experience that demonstrates strong interpersonal skills and work in a collaborative team environment.
• Experience with entry-level advising and Hospitality employment industry standards.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Carson College of Business: Our mission, we create insight and opportunity through the study of business and the power of our community, for Washington state and the world.

Area/College: Carson College of Business

Department Name: School of Hospitality Business Management

Location: Pullman, WA

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume

2) Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.

Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.