"Programmer, Senior, eLearning & Institutional Research Systems Administrator (Re-advertised)"

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.

The Senior Programmer – eLearning & Institutional Research Systems Administrator is a technical administrator responsible for GTCC’s Learning Management System (LMS) and associated integrations, plug-ins, and custom programs, as well as key systems used in Institutional Research (IR). This position ensures the stability of core eLearning systems by monitoring logs, analyzing trends, conducting testing, and reviewing documentation from industry leaders. Additionally, this role designs, manages, and integrates student, course, and faculty data from the Student Information System (SIS) and Learning Management System (LMS) into college-wide tools, including student engagement and early alert systems, institutional research software, and faculty credentialing systems. The Senior Programmer writes custom interfaces and reports using tools such as Informer, ODS, Watermark, and Zogotech to support instruction and decision-making. The position provides data to the Director for analysis, supports end users via the Helpdesk, and organizes technical documentation. The Senior Programmer collaborates with ITS and eLearning teams, partners with stakeholders across Instruction and Institutional Research to define requirements, and ensures data accuracy, system performance, and compliance.

Duties/Functions

• Supporting faculty with varying levels of technical proficiency
• Troubleshooting technical issues during challenging times.
• Implementation of College-wide systems.

Contacts

• Students
• Faculty
• Staff
• Information Technology
• Institutional Research
• eLearning Director
• Associate Vice President of Instruction
• Senior Vice President of Instruction

Education Required

• Bachelor’s degree from an institutionally accredited college or university in Computer Programming, Computer Science, Information Technology, Web Development, or a related area.

Education Preferred

• Master’s degree from an institutionally accredited college or university in Computer Programming, Computer Science, Information Technology, Web Development, or a related area.
• Canvas Technical Admin certification
• Project Management certification

Experience Required

• 5 years of experience with programming and application support, including a Learning Management System (e.g., Canvas, Blackboard, etc.)
• 2 years of experience as primary administrator of a role-based system, such as a learning management system that includes user management, managing data input, and integration with multiple systems.
• 2 years of experience with complex programming languages, web tools, scripting languages, database design, and operating systems, including SQL.
• Experience with providing technical support to customers such as through a helpdesk system.
• Experience with creating reports using a business intelligence and data analytics tool for a student information system, such as Informer
• Experience with Colleague or similar Student Information System (SIS)

Experience Preferred

• Greater than 5 years of experience with programming and application support, including a Learning Management System (e.g., Canvas, Blackboard, etc.)
• Greater than 2 years of experience as primary administrator of a college Learning Management System (LMS), including course creation, user management, and integration with multiple systems.
• Greater than 2 years of experience with complex programming languages, web tools, scripting languages, database design, and operating systems, including SQL.
• Experience with online accessibility standards
• Experience with video capturing products such as Studio, plagiarism detection tools such as CopyLeaks, Respondus, and publisher-based online products
• Experience creating complex user interface applications and back-end databases that support faculty members, training, and instruction
• Experience in data mining and data analytics
• Experience with C#, C++, HTML, JavaScript, ASP.NET, Colleague Studio, Unidata, Uniquery, Unibasic, Informer Reports, Colleague

KSA Required

• Ability to identify data errors and troubleshoot technical issues with accuracy and precision
• Demonstrated ability to acquire, evaluate, organize, maintain, and communicate data.
• Strong positive interpersonal skills, including the ability to work collaboratively, build effective working relationships, work effectively with faculty, and utilize critical thinking skills.
• Proficiency with MS 365 to include Word, Excel, Outlook, Teams, and Access.
• Possess excellent communication skills (verbal and written), including communication clarity and frequency, effective listening, and providing feedback.
• Utilize excellent time management and problem-solving techniques.
• Values diversity and possesses an understanding of multicultural and cultural competencies; ability to work effectively with faculty, staff, students, families, and other customers from different backgrounds.
• Strong ability to create, develop, and troubleshoot projects in a team environment.

KSA Preferred

• Proficiency in Object Oriented Programming
• Proficiency in both Windows and UNIX/Linux
• Demonstrated ability to research information and document work processes and procedural guidelines.
• Strong programming skills in SAS, R, or other statistical software programs.
• Demonstrated ability to lead a project from inception through implementation and communicate with constituents

Department/Job Specific Requirements

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment & Title IX
• Other training may be required as determined applicable.

Physical Demands