"Records Compliance Specialist, Office of the Registrar"

Job Summary

Ensure compliance of enrollment records by performing a variety of complex administrative tasks in the Office of the Registrar. May specialize in an area of expertise, such as lawful presence verification, tuition classification, immunization, and other enrollment record requirements. Counsel students and academic advisors on campus regarding federal, state, USG, and KSU policies. Analyze student documents and update student records as appropriate. Regularly execute and analyze compliance reports related to specialty. Regularly executes the GRITS process to import student immunization records to Banner. Administers registration holds on student accounts.

Responsibilities

KEY RESPONSIBILITIES:

1. Subject matter expert on assigned specialty in the Office of the Registrar including tuition classification, lawful presence verification, immunization, etc.
2. Analyzes, interprets, researches, and evaluates documentation submitted to ensure compliance of enrollment records to federal, state, USG, and KSU policies.
3. Update student records in Banner to notate changes to the compliance of their record requirements including cost of tuition.
4. Approve and apply out-of-state tuition waivers and petitions to change tuition classification.
5. Counsels and provides guidance to students, parents, advisors, and other campus constituents across campus on various registrar policies and procedures.
6. Send mass emails to students regarding their enrollment record.
7. Executes weekly, monthly, and semester-based student data audit reports related to compliance initiatives, interprets results, delivers analysis, and needed resolutions to Assistant Registrar.
8. Executes the GRITS process to accurately import immunization records from GRITS to Banner.
9. Administer registration holds and hold exemptions on student accounts.
10. Collaborate with leadership to identify and mitigate compliance issues to resolve them in a timely manner.
11. Assists with testing, designing and executing test plans, recording and documenting results to ensure compliance with state and institutional standards.
12. Assists with immunizations, lawful presence verification, tuition classification and enrollment verification processes.
13. May assist with National Student Clearinghouse processes as needed.
14. Assists Registrar Leadership with other various duties.
15. Assist with training new and current employees as needed.
16. Assist with graduation ceremonies.

Required Qualifications

Educational Requirements
Associate's degree from an institution of higher education or an equivalent combination of education and/or experience

Required Experience
One (1) year relevant experience

Preferred Qualifications

Additional Preferred Qualifications
Bilingual

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Prior experience in enrollment management at an accredited institution of higher education

Knowledge, Skills, & Abilities

ABILITIES
Ability to supervise and manage assigned staff effectively
Ability to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals
High level of empathy and ability to diffuse difficult and confidential situations
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
Working knowledge of HIPPA regulations

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Banner, Salesforce, Sunapsis, Automic, OnBase, etc.)
Strong attention to detail and follow up skills
Excellent customer service skills and phone and e-mail etiquette
High level of analytical skills
High aptitude to comprehend and grasp information quickly
High standard of ethics, honesty, integrity, and confidentiality
Strong attention to detail and follow up skills

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.