"Registrar's Office Assistant"

Registrar's Office Assistant

The Registrar's Office Assistant supports a range of complex administrative and technical tasks related to student records, course and enrollment management, and exams. The role ensures accurate communication of information in alignment with university and school policies. It also serves as the first point of contact for the Registrar's Office, providing guidance and support to students and other visitors.

Key Responsibilities

Customer Service & Administrative Support

• Serve as the initial point of contact for the Registrar's Office, triaging questions from students, faculty, staff, and the public via email, in person, and phone.
• Manage the Law Registrar email account, screening inquiries and responding or referring as appropriate.
• Assist with room reservations, makeup class scheduling, academic review sessions, course information maintenance, and tracking student course enrollments.
• Communicate with faculty, staff, and students regarding classroom assignments.
• Process incoming and outgoing mail.
• Process student enrollment-related forms such as supervised writing/teaching forms, directed readings, and petitions.
• Coordinate with other offices across the Law School -- including Facilities, IT, etc.

Exam Support

• Support all aspects of exam preparation, administration, and processing.
• Order and manage exam-related supplies.
• Help students resolve exam-related issues.

Other Responsibilities

• Maintain and update the Law School website.
• Assist with the maintenance and security of student records, ensuring accurate and secure data entry.
• Support the course evaluation process as needed.
• Serve as back-up to the Academic Services Assistant and Enrollment Services Assistant.

This full-time (39 hours/week) Endowed College position is based in Ithaca, NY and is fully on-site. It is a one-year term appointment. Core hours are Monday through Friday, 8:00 AM to 4:30 PM.

What We Need

A resume and cover letter are required for further consideration.

Required:

• Associate's degree and 2-4 years of relevant experience, or an equivalent combination of education and experience.
• Ability to handle highly confidential information and work effectively under pressure in a fast-paced, team-oriented environment.
• Strong ability to manage multiple tasks with competing deadlines and prioritize simultaneous projects.
• Exceptional attention to detail.
• Excellent written and oral communication skills.
• Strong organizational, planning, time management, and interpersonal skills, with a customer-focused service orientation.
• Ability to manage high work volumes during peak periods.
• Sound judgment and effective problem-solving skills.
• Ability to build and maintain inclusive working relationships with students, faculty, staff, and community members.
• Proficiency in Microsoft Office Suite and strong aptitude for documentation.

Preferred:

• Familiarity with university policies and procedures, including the functions of the Registrar's Office at both the university and Law School levels.
• Experience using PeopleSoft, 25Live, Exam4, and Canvas.

Rewards and Benefits

Visa sponsorship is not available for this position.

University Job Title: Student Services Asst III

Job Family: Student Services

Level: C

Pay Rate Type: Hourly

Pay Range: $24.30 - $26.79

Remote Option Availability: Onsite

Company: Endowed