Registrar Specialist

Job Summary

As a part of the CU Anschutz Office of the Registrar team, the Intermediate Registrar Specialist serves as a key point of contact for the Office of the Registrar and manages core registration and student records functions. This position is responsible for maintaining the integrity and accuracy of student academic records, facilitating accurate and efficient registration and enrollment processes, and providing high-quality customer service to students, faculty, and staff.

Key Responsibilities

Student Record Management and Enrollment Processing 40%:

• Independently processes and reviews a variety of registrar forms verifying accuracy, compliance, required approvals, and deadlines.
• Coordinates batch enrollment requests with schools, colleges, and programs, resolving errors through research and consultation from Registrar leadership as needed.
• Validates and audits student record data including enrollment, tuition classification, and academic program configuration, using system tools and reports.
• Assists with complex duplicate record analysis and resolution.

Customer Service 25%:

• Serves students, faculty, and staff, via phone, email, in person, and virtual platforms.
• Provides accurate guidance on registration-related policies and procedures, escalating complex issues when appropriate.
• Demonstrates accountability for timely and professional service outcomes.

Transcript Orders, Enrollment Verifications, and Degree Verifications 20%:

• Independently manages transcript orders and resolves exceptions within the transcript processing system.
• Maintains documentation to support audit and compliance requirements.
• Processes enrollment and degree verifications while ensuring compliance with FERPA and service-level standards.

Administrative and Operational Support 15%:

• Uploads and indexes documentation into the imaging system to ensure accurate record-keeping.
• Supports data validation for residency/tuition classification, the catalog, graduation processing, and curriculum records.
• Uses reporting tools to identify and address data gaps or outstanding academic requirements, such as missing grades.
• Collaborates with CU campus registrar offices and the CU system office to support shared systems and cross-campus processes.
• Performs other duties as assigned, consistent with the intermediate professional level.