"Senior Energy Specialist"

Senior Energy Specialist

Company: University of Oklahoma

Job Number: 252807

Organization: OU - Ctr for Public Mgmt

Job Location: Oklahoma

Work Schedule: between the hours of 7am to 6pm

Work Type: Hybrid

Salary Range: Targeted salary: $18.00 - $18.50 per hour, based on education and experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Senior Energy Specialist will conduct box audits, handle escalated calls, mentor and assist Life Threatening staff and frontline LIHEAP staff with questions, assist the Life-Threatening Supervisor with creating trackers, ensuring trainings of agents are completed and tracking attendance when the supervisor is out.

Duties include but are not limited to:

• Assists in planning, monitoring, resolving problems, and coordinating operations and service delivery and provides customer contact in a call center.
• Coordinates and applies program guidelines to project delivery.
• Researches, retrieves, and analyzes information.
• Performs research functions, analyze data, and provide customer service and support.
• Assists in the planning and delivery of operational activities and services.
• Identifies discrepancies and resolve problems.
• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
• Prepares, reviews, and maintains detailed records and reports to measure project activities.
• Participate on work teams to develop project goals and support materials.
• Establishes and maintains professional internal and external relationships.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Required Education and Experience: High School Diploma or GED., AND:

• 24 months experience in a call center or front-line customer service.

Skills:

• Ability to communicate verbally and in writing.
• Ability to understand written material and instructions.
• Excellent customer service skills.
• Basic computer skills.
• Detail oriented.
• Ability to research information to obtain an answer or solution to a problem in a timely manner.

Certifications: None.

Advertised Working Conditions:

• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity.
• Engage in repetitive motion of the wrist, hand, and fingers.
• Standard Office Environment.

Departmental Preferences:

• LIHEAP or Life-Threatening (Energy Crisis) experience.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon police records check

Job Posting: Jan 6, 2026

Apply Now