Service Experience Partner

Service Experience Partner

$94,084 to $101,872

Ongoing, full-time

Kelvin Grove (hybrid option available)

Reference number: 26165

Term: Ongoing, full-time basis

Remuneration: $111,341 to $120,557 pa (HEW6) (inclusive of $94,084 to $101,872 salary pa, 17% superannuation and 17.5% recreation leave loading)

Location: Kelvin Grove (hybrid option available)

Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Service Experience Partner to join Student Administration, People Services, Administrative Division.

The Service Experience Partner is a key member of the Student Administration team, responsible for providing high-quality support and service delivery to students, staff, and other stakeholders. The Service Experience Partner coordinates a team of Service Experience Officers and works collaboratively with colleagues across Student Administration to deliver high quality and effective service outcomes. The position is responsible for the management and resolution of complex service requests and student matters and the investigation and preparation of appeals.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Administration makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university.

What you need to succeed

1. Education, training and/or relevant experience equivalent to a degree with subsequent relevant experience.
2. Demonstrated experience in the provision of a high-quality client-focused service to a large and diverse client group and the ability to connect, consult and liaise with a wide range of stakeholders, including well developed written and interpersonal skills.
3. Demonstrated digital literacy with large corporate systems with the ability to leverage technology and data to enhance service outcomes, along with strong problem-solving skills, and the ability to identify issues, evaluate options, and make recommendations.
4. Demonstrated ability to interpret, administratively apply and communicate relevant legislation and policy.
5. Demonstrated ability to work independently and as a productive member of a team with the ability to use initiative, plan and prioritise workload within tight and conflicting deadlines.
6. Demonstrated commitment to continuous improvement and the ability to identify and implement process improvements.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Service Experience Partner

Job opens: 02-Apr-2026

Applications Close: 19-Apr-2026 at 11.30pm

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