"Specialist, Applications Support"

POSITION SUMMARY

The Applications Support Specialist is a central member of the Information Technology team, responsible for the day-to-day configuration, maintenance, and support of Le Moyne College’s portfolio of enterprise and academic applications. This role ensures that systems such as the Learning Management System (LMS) and administrative tools are reliable, secure, and easy to use.

The Applications Support Specialist, will manage user access, troubleshoot functional issues, and empower faculty and staff to get the most out of College systems. This position works closely with the IT Service Desk and departmental stakeholders and is a key partner in resolving challenges and streamlining everyday business processes.

Reporting Structure: This position has dual reporting to Enterprise Systems and Instructional Design and Academic Technology units. Daily priorities are co*ordinated to ensure a balanced workload.*

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to this position:

• Serve as the Primary Platform Administrator for campus applications, including Canvas, Kaltura, and Workday Learning.
• Partner with Instructional Designers, to focuses on system stability, configuration, and account management of assigned applications
• Stay informed on new software features and updates, adjusting settings to meet the needs of our users.
• Regularly review system performance and data to ensure everything is running smoothly and accurately.
• Manage account permissions and onboarding to ensure faculty and staff have the right level of access to do their jobs effectively.
• Act as the primary resource for resolving more complex software hurdles, such as login difficulties, system-to-system sync issues, or access conflicts.
• Serve as the main point of contact for software vendors, reporting system bugs and tracking progress on fixes to ensure our tools remain reliable.
• Support the onboarding of new faculty and staff by ensuring their accounts are set up correctly and providing initial system orientation.
• Develop and maintain internal documentation and training resources, including user guides, "how-to" articles, and video tutorials for supported applications.
• Conduct informal training or workshops to introduce new features, share tips, and help departments use our applications more efficiently.

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.
• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.
• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.
• Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.
• Demonstrates excellent work attendance, reliability and work ethic.
• Attends and actively participates in required meetings and training sessions.
• Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.
• Must complete all required federal, state, institution and department training.
• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.
• Performs a variety of related duties as assigned.

Additional Information:

Le Moyne Benefits
403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded)
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package

Pay Range: $25.50 - $27.00 per hour

QUALIFICATIONS

• Bachelor’s degree preferred; equivalent combination of education, professional experience, and a proven ability to master new software platforms accepted.
• Experience in a support-oriented role is required. This may include IT support, application administration, or administrative roles where you served as the primary contact for departmental software.
• Proactive professional with a positive attitude interested in exploring software and helping others succeed with technology

While experience with our specific tools is a plus, we are primarily looking for someone who can learn new systems quickly.

Preferred Competencies and Applications Experience

• The ability to troubleshoot common hurdles like login issues, browser settings, or data entry errors.
• The ability to explain technical steps clearly to colleagues with varying levels of tech comfort. You should enjoy creating "how-to" guides and helping others feel confident using technology.
• The ability to pivot between different applications and stay current with software updates and new features.
• Learning & Academic Tools: Familiarity with platforms like Canvas, Kaltura, Watermark, or Astra Schedule.
• Business & Operations Systems: Experience with enterprise tools such as Workday, Ellucian Colleague, Hyland OnBase, Atlassian Jira and access-control software.