"Specialist III, Business Services"

Job Summary

This role assists with student account issues in the Manager's absence, serves in a lead compacity to part-time team members, and conducts required and recommended training sessions in relation to Business Services daily duties.

Primary Duties and Responsibilities

Essential Performance Requirements
• Conducts new hire and refresher training sessions for the Business Services Department; responsible for maintaining Business Services Procedures Manual
• Assists the Manager of Business Services as a subject matter expert in managing student accounts and works in conjunction with the Manager in maintaining office operations; handles decisions regarding student account issues in the Manager's absence
• Manages the day-to-day work of part-time team members, ensuring accuracy, timeliness, and adherence to Business Services processes and procedures
• Participates in special projects and presentations
• Fosters relationships with other core internal departments and attends meetings representing Business Services
• Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone, email, or live chat and maintaining the 1098T hotline
• Processes payments, balances cash drawers, prepares bank and miscellaneous deposits, processes petty cash, and distributes paychecks; orders and stocks office supplies
• Manages all BankMobile customer service-related issues
• Processes and invoices third-party sponsorships for student accounts and corporate services; processes payments and maintains records
• Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
• Corresponds with payment plan company and collection agencies to maintain current and past tuition and miscellaneous accounts
• Verifies and posts details of business transactions, such as returned payments; analyzes and processes student account balances and refunds
• Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, generated 1098T forms, and other records
• Maintains lost and found items, handles vending machine service issues and refunds, and manages campus key inventory; distributes and receives keys from faculty, staff, and administrators
• Works opening and closing shifts, depending on operational needs

Service Excellence
• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision
Works under the general supervision of the assigned department leader

Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• Associates Degree or 60 college hours
• Three (3) years' working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications

• At least one (1) year’s working experience in customer service, preferably in a higher education setting
• At least one (1) year’s working experience with large amounts of cash and financial transactions
• At least one (1) year’s working experience with a higher education ERP system

Knowledge, Skills and Abilities

• Knowledge of proper cash handling and financial record-keeping techniques, ensuring secure, accurate, and timely processes
• Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
• Skilled in computer applications and enterprise systems, including the Microsoft Office suite
• Ability to collect and analyze data so as to make decisions or provide sound recommendations based on policy, procedure, practice, and existing regulation while exhibiting strong attention to detail and organization
• Ability to work effectively in a collaborative environment either individually or as part of a team
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to delegate work appropriately to meet College and campus deliverables

Physical Demands and Work Environment

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk, smell, taste, or hear. The employee is occasionally required to stand; walk; climb or balance; stoop or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, texture perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.