"Sr. Student Services Specialist"

Sr. Student Services Specialist

Company: University of Oklahoma

Job Location: Oklahoma-Norman-Norman Campus

Category: Student Affairs and Services

Type: Full-Time

Job Number: 251654

Organization: Political Science

Schedule: Work Schedule: Monday through Friday; 8:00 am to 5:00 pm; occasional night or weekend for special events

Work Type: Onsite

Salary Range: Targeted salary $43,700 annually based upon education and experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

The Department of Political Sciences is seeking an outstanding, customer service oriented, and collaborative individual to join our team. The Sr. Student Services Specialist position serves as the primary point of contact in the Office of the Department of Political Science, providing professional administrative support and supporting the Chairperson, Graduate Liaison, faculty, staff, and students in their duties. This position is responsible for helping with graduate admissions, as well as student progress toward degree completion, retention, and graduation.

Office Duties:

• Open office by 8:00 a.m. and close office at 5 p.m.
• Answer the office main line and route telephone calls
• Greet and direct visitors to the appropriate person or office
• Receive and distribute mail and deliveries
• Respond to communications via phone and email promptly.

Essential Duties:

• Performs office duties and coordination in support of student programs or services.
• Conducts the graduate admissions process with assistance from the Graduate Liaison as needed.
• Maintains files indicating student progress, letters of recommendations, transcripts, etc., as required.
• Interfaces with OU Student Services, Admissions, the Graduate College, and other offices in matters concerning grades, transcripts, and student status.
• Assists in student recruiting activities.

Assists Director and Graduate Liaison with various duties and projects:

• Maintains office files that may be confidential, such as student admissions and enrollment information, and other student records.
• Monitors student progress towards degree completion.
• Communicates information regarding academic programs, policies, and procedures based on students' individual needs.
• Assists the Chair and Graduate Liaison in processing academic forms, including Veteran Student forms and petitions.
• Conducts graduation checks and degree clearances.
• Assists faculty with the End of Program Assessment process.

Other Duties:

• Coordinates monthly faculty meetings (1/month during academic year) and records/processes/distributes meeting minutes for faculty meetings
• Creates and maintains spreadsheets and databases as deemed appropriate
• Assists with, coordinates, and carries out special event/project planning for the department
• Collects and maintains departmental files (eg, current and previous Course Syllabi, program administration, etc.)
• Assists with the Department recruiting initiatives
• Performs other duties as assigned

Travel: The Sr. Student Services Specialist will be required to run local errands occasionally. Other travel is infrequent.

Job Requirements

Required Education and Experience: High School diploma or GED, AND: 18 months of office supervision/management or student services.

Skills: Knowledge of office procedures, Keen sense of customer service and serving others, Excellent interpersonal skills, Ability to speak, read, and write clear, concise English, Ability to communicate verbally and in writing and build rapport quickly with students, faculty, and staff, Ability to accurately read and understand written materials and instructions, Demonstrates ability to learn, interpret, and articulate complex policies and procedures, Willingness to work independently, collaboratively, and under supervision, Must be detail-oriented for accuracy of data and information, Ability to multitask, organize, and be self-motivated, Ability to complete tasks promptly, Committed to maintaining confidentiality and securing sensitive information, General office skills such as phone, copying, faxing, filing, and handling mail, Knowledge of Microsoft Office Suite (Outlook, Excel, and Word)

Certifications: None

Working Conditions: Physical: Must be able to physically be in an office operating periodically independently and with other individuals, Must be able to sit for extended periods doing work on a computer and via the telephone, Must be able to communicate effectively and listen, Must be able to engage in repetitive motions. Environmental: Standard office environment, Frequent exposure to pressure caused by deadlines and busy periods, Requires contact with other departments and university officials.

Departmental Preferences: Bachelor's degree or equivalent combination of education and job-related experience, Experience working in an office environment, Experience in higher education, Knowledge of OU

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon police records check

Job Posting: Aug 5, 2025