"Student and Instructor Support Specialist"

Student and Instructor Support Specialist

Job ID: 287637

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Manages student financial processes, student financial aid, instructor onboarding, and training. Ensures compliance with institutional policies and regulations. Supports service members with Veteran's Affairs (VA) education benefits. Coordinates with various stakeholders to enhance student and instructor satisfaction. Responsible for streamlining operations, improving efficiency, and providing comprehensive support to both students and instructors.

Responsibilities

KEY RESPONSIBILITIES:

1. Develops and administers policies and procedures supporting governing rules and regulations (e.g., FERPA, records retention)
2. Manages and approves financial transactions including invoicing, deposits, refunds, and credit card chargebacks
3. Administers student financial aid from various sources, including WIOA, Military Benefits, student loans, payment plans, discounts, scholarships
4. Supports service members with VA education benefits by verifying, certifying schools, and tracking payments
5. Collaborates with various external stakeholders to ensure effective student support and payment management
6. Oversees onboarding processes for assigned instructors
7. Manages the training process and records management for minors
8. Provides support during Open House, and Career Events, assisting with administrative tasks
9. Creates, analyzes and provides reports for department leaders per established time frames or as needed
10. Reviews the Eligible Provider List (EPL) quarterly to ensure program information is current and updated as needed
11. Ensures proper maintenance of financial records, training documents, certifications, licensing, enrollment, etc.

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in a related field or an equivalent combination of relevant education and/or experience

Required Experience

Two (2) years of related experience working in enrollment management, student support, or instructor training in a higher education setting

Preferred Qualifications

Preferred Educational Qualifications

Advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience with student enrollment systems, such as Lumens or Banner

Experience with learning management systems (LMS) such as Moodle

Proposed Salary

The budgeted salary range is $55,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES

Able to work in partnership with staff, faculty, administrators, and industry leaders

Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Familiarity with TouchNet Financials or similar financial services software

Experience assisting with A/R reporting, payment plan reporting, financial aid reporting, budgeting, and other financial reports

Knowledge of financial processes and guidelines

Financial process knowledge with the ability to deliver results

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette