"Student Account Analyst"

Job Description

Student Account Analyst
SUNY Brockport

Salary: $57,151.00 - $58,000.00 Annually
Location: SUNY Brockport
Job Type: Professional Full-Time
Job Number: 2500180
Division: Administration and Finance
Department: Student Accounts and Accounting
Opening Date: 09/03/2025

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for a Student Account Analyst in the Student Accounts & Accounting area. This position is responsible for managing facets of the University accounts receivable analysis, reconciliation and reporting requirements, including those associated with many NYS financial aid programs. The position will execute University, SUNY, NYS and federally-regulated tasks such as those surrounding SSN solicitation, IRS reporting of cash payments greater than $10,000, Abandoned Property and more. The person in this role will also staff the department's service counter, manage the department email account, and staff the departmental phone system, and is required to provide consistently courteous, professional and accurate assistance to all internal and external customers, while maintaining the confidentiality of sensitive customer fiscal and personal data.

JOB FUNCTIONS

Essential Functions:

• Accurately reconciles all NYS Higher Education Services Corporation (HESC)-related accounting transfers. Ensures NYS and SUNY policy compliance through the analysis and reconciliation of all HESC accounting journal entries received from SUNY. Executes professional and accurate communication with related SUNY System Administration, HESC and local State Aid contacts. Accurately calculates, reconciles and executes SUNY-mandated revenue and expense journal adjustments representing outstanding scholarship disbursements. Performs NYS-aid disbursement analysis and processing, including Tuition Assistance Program (TAP), Aid for Part-Time Study (APTS) and SUNY Tuition Credit; ensure processing is compliant with NYS regulatory policy. Performs NYS-mandated functions associated with HESC awards, including vouchering, roster disbursement, remittance advice analysis, related Banner entries and remittance advice reconciliation.
• Counsels students regarding their financial obligations/options, accept/process student account payments by cash, personal check, credit cards and electronic means, and receive and receipt miscellaneous payments including departmental deposits. Staffs department service counter, responds to department email account and phone system callers; provide courteous, professional and accurate assistance to all internal and external customers. Maintains and reconciles cash drawer at the beginning and end of each workday; negotiates student loan checks and administers federal, state and private financial aid awards; understands and maintains compliance with federal regulations, including Family Educational Rights and Privacy Act (FERPA), Title IV financial aid regulations, and Payment Card Industry (PCI).
• Accurately executes operational processes via Banner, SUNY, NYS, Nelnet, and other software systems.
• Analyses and executes regulatory processes to include, but are not limited to, federally mandated "Cash Payments Greater than $10,000", federally mandated Direct Loan and other aid program "Loan Declination Process", federally mandated semi-annual Social Security Number solicitation, and other federal compliance initiatives. Accurately performs multiple processes required to remain compliant with returned checks. Ensures compliance with federal Department of Education required timelines surrounding the dissemination of overages associated with federal aid programs.
• Independently and accurately executes all Student Account-related operational processes associated with Dual Enrollment (High School) programs, including billing and payment.
• Independently analyzes and accurately interprets complex fiscal data associated with, but not limited to, institutional, state and federal aid disbursement and eligibility for related overpayment refunds. Performs complex account analysis, and subsequent compliant resolution of student accounts and other fiscal discrepancies in compliance with College, SUNY, state and federally mandated regulations.
• Serves as primary liaison to Rochester Educational Opportunity Center (REOC) for departmental deposits and cash management processes.
• Performs NYS Abandoned Property processes in accordance with NYS regulation, including annual reporting.
• Serves as first backup for all tasks associated with Federal Aid Specialist position.
• Serves as first backup for tasks including QuikPAY (online payment/services) analyses and reconciliation(s); daily refund check processing, including check printing; Dual-Enrollment programs; EOP disbursement; and Global Education deposits and adjustments.
• Serves as first backup for intake processes associated with both campus Tuition Refund Committee and NYS Residency appeals. Compose and generate decision letters.
• Serves as contributing member of various University and state-wide committees as directed, including those related to campus and/or departmental initiatives, Faculty Senate, Banner Steering Committee, SICAS FAUG, etc.

REQUIREMENTS

Required Qualifications:

• Bachelor's degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university.
• Minimum of three years of professional work experience in a customer service environment, with proven experience resolving escalated customer situations.
• Demonstrated professional cash handling experience.
• Demonstrated high level experience with software/database and computerized financial systems.
• Demonstrated knowledge and experience using Excel at an advanced level.
• Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences.

Preferred Qualifications:

• Professional experience working in an Accounting or Bookkeeping operation.
• Demonstrated high level professional experience with student enterprise software/database and computerized financial systems; Ellucian/Banner preferred.
• Professional experience with NY State and/or SUNY financial/accounting system.
• Professional experience in higher educational setting; college or university Student Account operation.
• Professional experience with private, NYS and federal Financial Aid (loans, grants).

Work Schedule: 40 hours/week: Monday-Friday, 7:45 am - 4:15 pm