"Student Account Specialist (Business Services)"

Job Description

BASIC FUNCTION

Performs student account maintenance, assesses registration-related fees, produces student billing, and processes student refunds; and performs clerical and customer service tasks related to student admissions and registration and student academic and financial records.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification is responsible for ensuring that student account fiscal transactions, fees, and billings are properly recorded. Incumbents perform the full range of duties as assigned, working independently, and exercising judgment and initiative. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department.

Education: Education and Experience:

Completion of the twelfth (12th) grade and three (3) years of closely related clerical experience; or an equivalent combination of education, training, and/or experience.

Experience: Knowledge of:

1. Customer service skills.
2. Principles and procedures relating to information processing, recordkeeping, cashiering, billings, adjustments, and reporting.
3. Procedures and techniques of data entry and retrieval.
4. Personal computers.
5. Common software applications.

Ability to:

1. Maintain effective working relationships with other staff, faculty, and public.
2. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
3. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
4. Communicate clearly and concisely, both orally and in writing.
5. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
6. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socio-economic, disability, and ethnic backgrounds of students, staff, and the community.
7. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

None.

Other: PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas is occasionally required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.

The essentials functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Duties and Responsibilities:

EXAMPLES OF TYPICAL JOB FUNCTIONS

1. Audits and researches student account history for discrepancies; corrects records, forwards for collections, writes off fees per approval of Business Services, and processes any refunds due to students, using computer generated reports against computer records and deadline dates; records information and changes; reports updates to Auxiliary Business Services, who reports them to Business Services.
2. Runs and reviews reports against accounts for accuracy, making corrections if necessary; coordinates with other departments for processing.
3. Provides information and technical assistance to students over the phone and in person.
4. Initiates requests for manual credit card refunds and check refunds, providing documentation for the requests.
5. Performs front counter registration; accepts and processes applications; receives student fees; and accepts and distributes transcripts.
6. Checks student records and initiates collection reports of outstanding fees; sends pre-collection letters to students; forwards collection reports to Auxiliary Business Services.
7. Initiates District third-party billings for student fees to internal and external agencies such as U.S. Military, Academy of Justice, CalWORKs programs, University of California, Riverside (UCR), Employment Development Department (EDD).
8. Develops and maintains documented procedures regarding billing of student registration charges, automated and manual student refunds, and all student-related fees, reports, and information.
9. Coordinates and communicates with sponsored account agencies about starting, maintaining, and making changes for sponsored accounts billings, filling out forms for billing, and the signing of EDD forms for students.
10. Opens Admissions Office safes, assigns and reconciles cash bags and parking permits, and turns on computers.
11. Serves as a liaison to Student Financial Services for deferments, scholarships, Pell Grants, loans, and fee waiver refunds.
12. Communicates with other colleges about student account-related topics for information to help maintain and improve the student account processes.
13. Performs a variety of clerical responsibilities, including maintaining student account records; develops student account forms and letters; processes student residency requests and places and releases student holds.
14. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public.
15. Participates in District-provided in-service training programs.
16. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only: Monday - Friday: 8:00 a.m. - 5:00 p.m.

Required Applicant Documents: Resume or Curriculum Vitae
Cover Letter
Other Document:

Optional Applicant Documents: Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:

Effective Employment Date: January 2026

Application Deadline: Open Until Filled

Special Comments: IMPORTANT NOTICES:

Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

Application Types Accepted: Classified/Management/Confidential Application