"Program Coordinator - Student Financial Services"

Job Summary

Eastern Washington University is currently seeking a Program Coordinator to join the Student Financial Services team. This role serves as the primary point of contact for students, parents, faculty, and staff concerning financial inquiries and transactions. Responsibilities include providing exceptional customer service, handling inquiries, resolving billing issues, and facilitating various financial transactions. This position works collaboratively with other team members to ensure efficient operations and uphold the office’s commitment to service excellence and adherence to federal, state, local laws and regulations, as well as University policies and procedures.

• This position involves coordinating and delivering a wide array of financial services within the Student Financial Services office. Key responsibilities include resolving billing inquiries, clarifying tuition and fee policies, processing payments, and maintaining precise financial records.
• This position performs specialized fiscal work related to student financial activity.
• This position will address questions and concerns regarding tuition and fee charges, payment due dates, and payment plans.
• Provide friendly, professional assistance to students, parents, faculty and staff via phone, email and in-person regarding payment options, refunds, and financial holds.
• Process payments accurately and efficiently for both students and university departments.
• Provide students with important dates and deadlines pertaining to financial matters, ensuring timely adherence to payment schedules.
• Process cash payments, accurately record transactions and update student or department accounts in a timely manner. Provide receipts and documentation for all transactions.
• Balance cash drawers at the end of each shift, reconciling with transaction records. Investigate and resolve any discrepancies promptly.
• EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.
• The salary for this position is $44,868 (minimum) up to $59,784. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
• Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Required Qualifications

• High school graduation or GED
• One year of cash handling experience.
• Two years of customer service or student service experience, with demonstrated communication and interpersonal skills.
• Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.

Preferred Qualifications

• Work experience in higher education
• Experience with Banner or other enterprise software system.

Other Skills and Abilities

• Flexibility
• Collaboration
• Collegiality
• Communication
• Teamwork
• Time Management
• Attention to Detail

Job Duties

• Under general direction, coordinate and provide a broad range of financial services, including individual inquires regarding billing statements, payment options, refunds, and financial holds. Percent of Time: 50
• Under general direction, coordinate and provide a broad range of financial services for campus departments. Performs specialized work related to departmental transactions with accuracy and efficiency. Maintain accurate records. Provide receipts and documents for all transactions. Percent of Time: 40
• Participate in outreach campaigns and events to inform students, parents and staff about important dates, deadlines and payment options and plans. Percent of Time: 10

Conditions of Employment

• This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
• All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
• This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf
• After starting employment, employees will be required to complete training. Training will be made available either in person or via Zoom, and you will be contacted at a later date with further details once the schedule has been finalized.
• Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information

The salary for this position is $44,868 (minimum) up to $59,784. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date

11/06/2025

Closing Date

11/20/2025

Special Instructions to Applicants

Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/13938