"Technology Analyst - Bursar's Office"

Technology Analyst - Bursar's Office

Company: Villanova University

Job Location: Villanova, 19085

Category: Bursar and Student Accounts

Type: Full-Time

Posting Number: 20254511S

Location: Villanova, PA

Work Schedule: full-time/12-months

Department: 433-Bursar's Office

Position Summary

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum.
• Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

The Technology Analyst serves as the administrator of technical processes for all functions in the Bursar's Office. More specifically, this position is responsible for ensuring that all information systems in the Bursar's Office are operational and effective. This position must work in conjunction with Bursar and Finance leadership to assist with compliance of current federal, state, and institutional policies regarding charges assessment, payment processing and refunding. This position will manage, develop, and optimize the use of information systems for all levels of the Bursar's Office staff, including training for professional and technical development for the Bursar's Office staff. This position should provide leadership and strategic direction for the exploration and implementation of new technologies that will assist the work processes of the Bursar's Office. This position will also ensure that the best technical practices are in place to support the Bursar's Office and work in conjunction with the Bursar towards that goal. This position is also responsible for ensuring that all technical operations and processes adhere to University standards with regard to security and sensitivity of electronic data. This position will be primarily responsible for reporting data related to the functions of the Bursar's office as needed within the office and by other functions. This position will serve as the Bursar's Office representative on various committees, including but not limited to the Banner Coordination Committee and the UTS monthly review.

Duties and Responsibilities

• Must become proficient in all areas within the Bursar's Office. This role will spend a small portion of time providing direct customer service to students/parents and other University Offices.
• Respond to data requests submitted to the Bursar's Office both internal and externally. Maintain documentation on report information and sources as well as production processes. Produce regularly scheduled reports and data accurately and with punctuality.
• Coordinate with the Bursar and provide technical support related to responsibilities including letter generation, Web maintenance, e-mail communications, file creation and maintenance, and imaging of documents.
• Responsible for overall maintenance and upgrading of Ellucian's Banner product, Bursar, General, and Student modules. This includes completing all testing and upgrading implementations and building and maintaining rules for tuition assessment.
• Collaborate and participate with Bursar's Office Management team in developing new technical solutions, improved functionality, and efficiencies for the delivery of bills, refunds, and payment options as well as for staff processes within the Bursar's Office.
• Maintain operational knowledge and support of the following software items and web-based programs: Microsoft Office Suite, Banner Student and General Modules, Slate, MyNOVA, Cognos and other VU utilized report writers.
• Function as liaison for the Bursar's Office with UTS for Bursar and Finance operations. Function as office liaison with UTS for purposes of special projects and troubleshooting as well as for program modifications, user permissions and other technical issues.
• Function as primary contact for all Bursar related issues with Ellucian Higher Education and all technical issues with U.S. Department of Education, ECSI, Touchnet, Nelnet and other third-party vendors.
• Represent the Bursar's Office on the Banner Coordination Committee and ERP Committee. As part of this committee(s), function as the Bursar's Office liaison for campus wide testing.
• Ensure proper functionality of devices such as PCs, printers, scanners etc. Troubleshoot as necessary or communicate with UTS for resolution as needed.
• Perform additional duties and assist with special projects as approved by the Bursar or Associate Vice President for Finance and Controller.
• Establish training in core competencies and new procedures in conjunction with the Bursar.

Minimum Qualifications

Formal Education

• Baccalaureate Degree required, preferably in Information Systems, Technology, or Data Analytics.

Work Experience

• 2 years or more of experience in information technology and systems.

Work Skills

• Ability to effectively communicate with a variety of constituents including the ability to train functional users on new and existing technologies as applicable to their positions.
• Ability to develop full use of existing software systems including Banner, reporting tools and web applications.
• Ability to solve systems problems related to applications.
• Strong analytical and planning skills.
• Customer Service focus.

Specific Job Knowledge

• Basic office hardware familiarity (PC's, printers, peripherals).
• Knowledge of computer related networking, secure file transfer/sharing protocols.
• Knowledge of database query language (SQL).
• Knowledge of UNIX based relational database.
• Proficient in Microsoft applications.

Equipment Knowledge

• PCs, printers, hardware and software required for Bursar's Office technical work.

Preferred Qualifications

Formal Education

• 2 - 4 years' experience in higher education preferable

Specific Job Knowledge

• Knowledge of Banner Student systems is highly desirable.
• Knowledge of UNIX based relational database, e.g. (Oracle desirable).
• Knowledge of imaging technology desirable.
• Highly desirable: be proficient in Banner population selection and reporting software.

Physical Requirements and/or Unusual Work Hours

Tools, machinery and equipment used

• PC, printers, scanners.

Physical Requirements:

• Need to be able to move, set up PCs, and/or printers, scanners on occasion.

Special Message to Applicants

This position is on campus and is not eligible for fully remote work.

Salary Posting Information

This position falls within salaried grade 14 and the range for this position is $57,200-71,500. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.