"Student Accounts Specialist"

Why Join Us?

The College of Saint Benedict and Saint John's University offer a competitive and comprehensive benefits package for full-time employees, including:

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

Job Summary

The Student Account Specialist is responsible for the day-to-day operation of the Student Accounts Office, serving both the College of Saint Benedict (CSB) and Saint John's University (SJU). While the office operates as a single unit, it manages separate accounting for each institution and the specialist ensures seamless and accurate transitions between systems and tasks for both colleges. This role is responsible for assisting students and their families with detailed financial matters and providing exceptional customer service across CSB and SJU. The Specialist also collaborates with departments to ensure the accurate assessment of charges, timely processing of deposits, and effective cash management.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John's University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program. For further information regarding our institutions, visit CSBSJU.

Responsibilities

Customer Service (40%):

• Act as the primary point of contact in the Student Accounts Office, managing the main email and voicemail accounts.
• Provide excellent customer service and information on a variety of topics to students, staff, parents, and community members through in-person, phone, and email communications.
• Analyze accounts and conduct other research as necessary to respond to inquiries and resolve questions and/or complaints; identify problems or errors in accounts; determine appropriate solutions within established guidelines and implement or refer for action as appropriate.
• Handle a variety of difficult customer situations using tact, diplomacy, and patience.

Cashier (30%):

• Perform complex cashiering functions, ensuring prompt and accurate posting of incoming payments and scholarship receivables, while maintaining organized backup documentation for audit and record-keeping purposes.
• Balance daily cashiering sessions for both CSB and SJU and prepare daily deposits.
• Responsible for the cash management needs for the college and university.
• Process and approve student credit balance refunds, ensuring timely and accurate disbursement.

Account Analysis (20%):

• Ensure the integrity, quality, and accuracy of financial and billing data within the student information system.
• Audit student accounts to ensure accuracy and resolve discrepancies.
• Monitor account balances, establish payment arrangements within established guidelines, and refer past-due accounts to collection agencies as needed.
• Assist with registration holds on student accounts.
• Maintain records and billing files for various areas, including but not limited to:
  • ROTC and outside scholarships
  • Vocational Rehabilitation Billing (e.g. GOARMYED)
  • Abbey and Diocesan Billing
  • Veterans Affairs (VA)
  • AmeriCorps
• Balance/reconcile general ledger accounts.

Student Accounts Office Operations (10%):

• Hire, train, supervise and conduct yearly evaluations of department student employees.
• Manage mailings for the Student Account Office (1098T, insurance, etc.)
• Maintain and purchase office supplies.
• Track required forms from students.
• Maintain Perkins Loan files in accordance with Federal guidelines.

Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in accounting or related field, or equivalent combination of education and experience.
• Proficient in Microsoft Office applications, particularly word processing and spreadsheet development; strong typing and ten-key skills.
• Experience with cash handling preferred.
• Ability to pivot between student-facing interactions and data integration and analysis.
• Demonstrated ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines effectively.
• Calm, resourceful, and composed under pressure or in stressful situations.
• Capable of working independently as well as collaboratively within a team environment.
• Demonstrate proficient problem-solving abilities and the capacity to analyze elements, leading to a logical course of action, with the awareness of when to seek assistance or guidance.
• Strong written and verbal communication skills.
• High degree of confidentiality and ability to identify information that requires immediate escalation.
• Proven excellent customer service skills and enthusiasm for providing exceptional service to a diverse population students, their families, staff, faculty, and other constituencies.
• Adaptable to changing work assignments or conditions. Open to changes in operational procedures, technology, and/or organizational structure.
• View changes an opportunity for learning and professional development.

Physical Requirements

• Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role.

Travel Requirements

• Occasional travel between the campuses of the College of Saint Benedict and Saint John's University.