Senior Specialist

Senior Specialist

Lubbock
43552BR
Student Business Services

Position Description

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

1. Determine covered charges for military benefits and arrange for benefit application and billing to the Department of Veterans Affairs (VA)
2. Investigate student balances and seek out appropriate resolutions
3. Professionally interact with military benefits students, their representatives, and VA counselors in order to respond to inquiries, complains or comments.
4. Efficiently and effectively interact with other departments within TTU to resolve student account concerns
5. Provide pertinent information regarding sponsored student accounts utilizing all available resources. Abide by all FERPA laws required to secure student information
6. Keep organized records of military benefits, customer interactions, and action taken
7. Demonstrate the ability to research and understand the coverage and requirements of various sponsors to ensure accurate and timely billing, and reduce subsequent adjustments to student accounts.
8. Contribute to process improvements, departmental initiatives, and special projects as assigned.

Required Qualifications

High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

• One year of training or experience working with federal and state military and veteran education benefits.
• Exceptional customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills and ability to "think outside the box."
• Intermediate knowledge of computers, including Microsoft Office Suite.

Pay Range

$16.39 - $21.30 - $26.25

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.