"TCCS - Collections Clerk"

TCCS - Collections Clerk

The Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS, with about 300 staff members, provides exceptional shared services to 9,000 students, and almost 3,600 faculty and staff. TCCS staff work in both student-facing services as well as administrative and operational services. Our numerous departments are located throughout The Claremont Colleges campus in the beautiful city of Claremont, California.

ABOUT THE POSITION:

The Collections Clerk provides collections support services members of The Claremont Collections for Financial Services. This role verifies and processes cash/checks received from internal and external constituents and processes various banking transactions. This role also serves as backup support for the Collections Assistant, as needed.

ESSENTIAL FUNCTIONS:

The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position.

Collections Clerk

• Collect and verify cash/checks received from internal and external constituents.
• Process customer cash sales and customer invoice payments.
• Prepare daily bank deposits via electronic banking or armored car service by 5pm or armored car service deadline.
• Process deposits in financial system.
• Follow up on cash/checks received with no associated customer cash sales and invoice payments.
• Monitor and cancel 'in progress customer cash sales and customer invoice payments' over three months without collection of cash/check.
• Review electronic fund transfers.
• Process electronic fund transfers in banking system daily by 12pm.
• Settle wire transfers.
• Research transactions, respond to inquiries and provide information timely to internal and external constituents.

Backup support for Collections Assistant

• Assist in maintaining loan advances through a third parting billing service or other system(s) in compliance with Federal and/or institutional polices.
• Forward exit packets to students leaving the institution
• Assist in processing Emergency Loan Requests and distributing funds to the appropriate students.
• Assist in sending Promissory Notes to borrowers when loans are paid in full and issue refunds for overpayments, if necessary.
• Archive and retrieve loan documents to/from the records management system.
• Perform other related duties as assigned.

QUALIFICATIONS:

Unless otherwise stated, the following qualifications are required to perform the essential functions of this position, or the individual must demonstrate how the essential functions will be performed (with or without reasonable accommodation) using other qualifications not listed below.

Education and Experience: A high school diploma or the equivalent, or a combination of education, training, and experience that provides the necessary knowledge, skills, and abilities.

No experience is required. Six months of work experience is preferred.

Competencies:

• Able to establish and adjust priorities that distinguish the important from the urgent.
• Demonstrated self-starter, with strong analytic, problem solving, critical thinking and research skills.
• Demonstrated organizational, time management, and multitasking skills.
• Ability to meet deadlines in a fast-paced environment with a heavy workload.
• Able to be responsiveness to constituents, peers, and superiors.
• Able to communicate relevant information clearly and concisely in a timely manner in written and verbal form.
• Skilled at maintaining the confidentiality of sensitive information.
• Able to exercise good judgment.
• Demonstrates initiative through early identification of problems and resourcefulness in timely resolution.
• Able to collaborate with superiors, peers, and constituents resulting in trust and free-flowing communication.
• Able to work effectively and congenially with individuals from diverse backgrounds and various levels of the organization.
• Demonstrates openness and responsiveness to new ideas and change.
• Able to follow through and implement plans and changes.
• Knowledgeable at fostering respect from others.
• Able to communicate clearly in writing and orally in English with a strong customer service orientation.
• Able to work well with diverse internal and external constituents in a team-oriented environment.
• Proficiency in the current suite of Microsoft Office products.
• Able to project and establish a standard reflecting a professional image through dress, demeanor, and office environment.
• Able to learn software and systems used by Financial Services and the third-party loan servicing provider.

Preferred Qualifications: An associate degree with a focus on accounting courses is preferred.

Certifications/Licenses:

• A valid driver's license and satisfactory results on the following post-offer pre-employment driving record check.

Work Schedule: The regular hours for this position are 8 a.m. to 5 p.m., Monday through Friday. Will be required to work occasional holiday, weekend, and/or evening hours. Regular hours may vary due to needs of the organization or business unit. This position is not eligible for a hybrid work schedule.

COMPENSATION:

Pay: The pay range for this position is $20-$23 per hour depending on experience.

Benefits: This position is eligible for our employment benefits package including:

• medical, dental, vision,
• 10% retirement contributions after one year (no matching required),
• group life insurance,
• generous time off,
• professional development funds,
• discounts for mobile plans, software, and entertainment,
• access to fitness facilities,
• and more!