Student Activities Associate

Under the supervision of the Director of Student Activities, the Student Activities Associate is primarily responsible for club coordination and administrative duties.

The Student Activities Associate supports the services and functions provided by the Office of Student Activities and assists with the development, coordination, implementation, and promotion of student clubs, as well as serves as the administrative support person for the Director. Models concepts of outstanding customer service and utilizes effective communications skills in providing assistance and accurate information to students, faculty, staff, and community members. Facilitates and coordinates special projects in support of the department requiring independent judgement and critical analysis. Gathers data, analyzes, and produces reports employed in decision-making at department and college-wide levels.

Assists in support of special projects and other duties, as assigned. Employs problem solving and conflict resolution skills appropriately. Assists in the continuous improvement and execution of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies. Contributes productively to team meetings as well as department and/or college-wide committees and work groups.

This position includes a significant amount of customer service, teamwork, event planning, and contact with HFC students, staff, and faculty, and the public at large. The Student Activities Associate plays a key role in helping to transform lives and build better futures.

Hours: 40 hours/wk. (8:00 am-4:30 pm, Monday through Friday); ability to work evening and weekend hours.

The most successful candidate will have a career that reflects the following competencies and qualifications. However, education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.

• A minimum of a bachelor's degree from an accredited institution in student personnel, leadership development, or an appropriate field or an equivalent combination of education and experience.
• A minimum of three (3) years of relevant experience including one of the following: Experience working in a post-secondary institution with a Student Activities or student services department. Experience working in an environment with a focus on event planning, student groups, customer service, and office management.

Position-Specific Core Competencies:

• Customer Service - Works with students, faculty, staff, and guests to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; Delivers high-quality services; is committed to continuous improvement.
• Club Coordination and Planning - Collaborates closely with all student groups to foster a culture of teamwork. Develops and promotes effective relationships with a positive attitude and enthusiasm for working with varied groups. Organizes club projects, sets priorities, and determines appropriate resources for successful execution.
• Technology Management - Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.
• Teamwork - Shares knowledge, ideas, and resources with team members in a cooperative and collaborative manner. Strives to fulfill roles and responsibilities within the team while respecting the roles and responsibilities of colleagues. Works with others to achieve goals. Assists with programming efforts.
• Social Media (communication and content) - Knowledge and ability to post text and graphics/pictures; ability to tag friends and share content; use of hashtags; ability to select appropriate images and crop, if needed. Demonstrates basic knowledge of best times and days to post content.
• Communication and Media - Knowledge of the production, communication, and dissemination of information and ideas to inform and entertain via written and visual media. Creativity needed.
• Clerical - Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

The most successful candidate will have a career that might include the following:

• Working knowledge of computer software: Windows with an emphasis on Word, Excel, PowerPoint, Teams, spreadsheets, databases, and Teams.
• Ability and desire to provide high-quality customer service to students and the college community (internal and external).
• Ability to communicate effectively both orally and in writing.
• Ability to work effectively with others and in teams.
• Possesses strong organizational skills and attention to accuracy and detail.
• Ability to work independently and balance multiple priorities, meet deadlines, and work under pressure.
• Ability to use good judgement in handling student and employee information in a confidential and discreet manner.
• Ability in identifying resources - Continually and proactively seeks to identify resources (e.g., software, equipment, training, organizations), both internal and external, that can be useful to the department and assist in work accomplishment.
• Research capability and reporting of results; report writing on a light scale.
• Ability to assess student situations and utilize available resources to assist with student issues.
• Willingness to attend club activities.

Additional Unique Competencies (Departmental & HFC Core Competencies):

• Interpersonal Skills - Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of students in different situations.
• Initiative - Completes tasks independently; Demonstrates good judgment knowing when insight or assistance should be offered to staff members.
• Dependability and Reliability - Behaves consistently and predictably; is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance.
• Communication - Listens with empathy and without judgment, holding their peers and students in unconditional high regard. Uses communication styles and skills to improve understanding and adapts the style and tone of communication to suit the listener and the situation.
• Flexibility & Adaptability - Open to change, new ideas, new information, new processes, and adjusts plans and behaviors to better suit a given situation. Open-minded and compromise when needed.

All positions at Henry Ford College are also expected to demonstrate the following HFC Core Competencies:

• Public Service Motivation - Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect - Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
• Passion - Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
• Ingenuity - Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
• Integrity - Upholds high ethical standards; maintains trust; and recognizes the impact of one's actions on the institution and community.

1. Respond to student inquiries regarding HFC student clubs, activities, programs, and services, and connect students with appropriate campus resources.
2. Follow up with prospective club members to encourage participation and engagement in student organizations and activities.
3. Present information to individuals and groups in person and through virtual platforms such as Microsoft Teams and Zoom.
4. Remain current on HFC programs, policies, and procedures.
5. Monitor and maintain club room spaces, supplies, and overall appearance.
6. Support the formation, organization, revitalization, advising, and leadership development of student clubs, including meeting facilitation and organizational support.
7. Assist with the planning, coordination, implementation, and evaluation of student club programs, activities, events, leadership initiatives, and campus engagement efforts.
8. Coordinate evening and weekend programming for student clubs and activities.
9. Plan and coordinate club recruitment, volunteer recruitment, promotional, and campus engagement initiatives.
10. Assist student clubs with event planning, vendor paperwork, reservations, and other organizational processes.
11. Develop and maintain promotional and communication materials, including newsletters, social media, webpages, flyers, presentations, bulletin boards, LED signage, and other marketing content.
12. Take photos of student club events and maintain promotional displays and showcases.
13. Collaborate with campus departments and personnel to promote student engagement, club activities, and advisor recruitment.
14. Maintain accurate records, files, contact lists, calendars, inventories, and office supplies.
15. Monitor office technology and submit work orders for repairs and installations as needed.
16. Assist with departmental initiatives, policies, procedures, the student handbook, and special campus events such as Welcome Back Days and voter registration drives.
17. Perform general administrative and office support duties, including answering phones, processing mail, scanning and filing documents, and preparing printed materials.
18. Attend staff, student club, and College meetings as scheduled.
19. Perform other related duties as assigned.