Assistant I, Information Center

Job Summary

This role is responsible for helping new to college prospects and current students by providing excellent customer care in enrollment and technical support within a contact center environment.

Primary Duties and Responsibilities

Essential Performance Requirements

• Provides phone, email and chat support within a contact center environment
• Ensures excellent customer care delivery through attitude, attention, passion and the ability to connect with prospects and students
• Accurately creates, escalates, and closes customer cases
• Effectively collaborates and communicates with co-workers by submitting updates and event announcements
• Accurately creates and edits knowledge base articles

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

Performs Other Related Tasks as Required

Required Minimum Qualifications

• High School diploma or GED
• One (1) year's working experience related to the Essential Performance Requirements

Preferred Qualifications

• Associate's degree or 60 college hours
• At least one (1) year's working experience learning in student or academic services in a college or university setting
• At least one (1) year's working experience in a dedicated call center position
• Bilingual in English, Spanish, or other foreign language in both written and verbal communications