"Student Administrative Assistant Intermediate"

A cover letter and resume are required for consideration for this position. The cover letter should be included in the same document as your resume and should specifically address your interest in this position and highlight related skills and experience.

The Gerald R. Ford School of Public Policy is looking for an Administrative Assistant in our office of Student & Academic Services. In addition to providing comprehensive administrative support, you will have primary front-line reception responsibilities for our department and Weill Hall, welcoming visitors and answering questions. You will report to the Director of Student & Academic Services.

The Ford School is one of the nation's foremost policy schools, housed at one of the world's great public universities. We are a community dedicated to the public good. We inspire and prepare leaders grounded in service, conduct transformational research, and collaborate on evidence-based policymaking to take on our communities' and our world's most pressing challenges. To learn more about the Ford School, read About Us.

• Provide administrative support to the Student and Academic Services office, including answering calls and email inquiries, handling mail, routing materials, ordering supplies, recruitment and travel arrangements, purchasing card (pcard) reconciliation, and scheduling.
• Answer routine questions regarding admissions, fellowships, registration, and academic advising.
• Be the primary receptionist for Weill Hall, welcoming and assisting all visitors to the school, answering general inquiries, and routing calls.
• Work with the recruitment and admissions staff to organize admission application materials and to answer admissions mailbox questions.
• Coordinate the graduate student worker's hours, help delegate their tasks, and guide communication between the student worker and the Student and Academic Services team.
• Support Student and Academic Services events including orientation, Holiday Party, Spring Preview, and Commencement, as well as select Ford School and student organization events. Responsibilities include coordinating and scheduling meetings and conferences, both on and off campus, including coordination of travel, facilities, hosting and other services.
• Help support the Public Policy and International Affairs (PPIA) Junior Summer Institute program, including scheduling events and purchasing supplies and food.
• Help with tracking and reporting student data, including student demographics, enrollment, and benchmarking data.
• Update Student and Academic Services web content as necessary.
• Assist the academic advisor and registrar with course evaluations and registration.

Required Qualifications

• High school degree or an equivalent combination of education and experience.
• 2+ years of relevant administrative or customer service experience
• Proficiency in office software and technology, such as MS Office, Google Suite, and Zoom
• Excellent verbal and written communication skills; including the ability and commitment to working with a diverse community of students, faculty, staff and visitors of the Ford School and the University of Michigan.

The Ford School is committed to providing a positive and inclusive work environment. This includes providing employees with flexible work opportunities. This position will generally be expected to work in the office 4-5 days/week, with opportunities for additional seasonal flexibility

This position is included in the bargaining unit represented by University Staff United, which represents bargaining unit members in all matters regarding wages, benefits, hours, and other terms and conditions of employment.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.