Student HQ Administrator - ongoing

• We have multiple Student HQ Administrator opportunities.
• Full time, ongoing positions based at our Hawthorn campus.
• $75,048 salary + 17% super and staff benefits.

About the Role

We’re looking for multiple customer focused Student HQ Administrators who enjoy supporting people and take pride in delivering high quality service to students, staff and the wider community.

The Student HQ Administrator is central to the student experience, providing trusted advice and assistance across key student and library services. As the first point of contact for students, staff and the general public, this role supports a broad range of student and library enquiries, including enrolment, timetabling, fees and payments, ID cards, and library services.

You’ll respond to enquiries across multiple channels—face to face, phone, email, live chat and social media—while maintaining accurate records in the University’s systems. Flexibility is key, with opportunities to work across campuses and contribute to all Student HQ activities to ensure a seamless and positive student experience.

This is a full-time, ongoing role.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Deliver a customer focused service that considers stakeholder needs in all processes and practices and in accordance with organisational expectations.
• Assist customers with locating, booking and using library resources and equipment.
• Work closely and collaboratively with team members, or independently as required, on all aspects of the team’s responsibilities such as:
• Provide assistance and advice to the entire Swinburne student cohort, staff and the general public face-to-face, via phone (inbound and outbound), via email, social media channels and via live-chat on matters relating to library services, student lifecycle and general enquiries.
• Effective and accurate library processing related to overdue, lost and missing library materials
• Assisting students to complete online applications for courses including ensuring any compliance requirements are covered
• Provide support with special projects as delegated and directed by your supervisor.
• Provide outstanding customer service always and ensure the unit’s Service Commitment and Enquiry Protocols are always followed – Service Commitment
• Assist in developing and implementing high quality processes that document, assess, improve and deliver services in accordance with standards

For more information, please refer to the job description.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au

Applications close Sunday 12th April.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

_Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to the Talent Acquisition team at talentacquisition@swin.edu.au (general enquiries will not be answered by phone)._

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

_As a Circle Back Initiative Employer, we commit to responding to every applicant._

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