"Student Records Specialist"

Student Records Specialist

As a Student Records Specialist, you will play a critical role in maintaining accurate academic records and supporting students throughout their educational journey. Your work ensures compliance with university policies and federal regulations while delivering an exceptional student experience.

What You'll Do

• Receive and maintain student documentation with accuracy and confidentiality.
• Apply university rules, regulations, and policies to benefit students.
• Update and manage academic records in multiple systems with precision.
• Ensure compliance with FERPA and other regulatory requirements.
• Collaborate across university teams to resolve data discrepancies and complete reconciliations.
• Handle escalated issues professionally and provide timely updates to leadership.
• Document processes and student interactions to keep all stakeholders informed.

What You'll Bring

• Proficiency with Microsoft Office Suite and experience using student information systems or CRM software.
• Strong attention to detail and ability to manage confidential information.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Advanced skills in data reconciliation and problem-solving.
• Excellent written communication skills and professional business acumen.
• Ability to prioritize tasks and meet deadlines while managing multiple responsibilities.

Minimum Requirements:

• 2 or more years of experience within a Records, Registrar's office, Student Services or other related higher education role responsible for reviewing, validating, researching, and updating student academic records.
• Associate's degree in a related field*.

Bonus Points if You Have

• Bachelor's degree in a related field.
• Prior experience in higher education, student services, or registrar's office.

Experience in Lieu of Education
*Equivalent relevant experience may substitute for educational requirements at the hiring manager's discretion.

Salary Range: Grade: Services 204 Pay Range: $18.79 - $27.25

Work Location: This is a full-time, in-office position at WGU's Salt Lake City, UT office.

What You'll Receive as a Full-Time WGU Employee

• Comprehensive healthcare
• HSA and FSA options
• Life and disability insurance
• Legal assistance and identity protection
• Retirement savings plan
• Wellbeing programs
• Discounted WGU tuition for you and your family
• Flexible PTO and Sick time
• 11 paid holidays
• Additional paid leaves, including parental leave

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.