"Student Support Services-Resilience Coach"

Position Summary

The Office of the Provost at Winston-Salem State University seeks a collaborative and energetic partner to serve as a Student Services Specialist-Resilience Coach, a unit in University College. The Student Services Specialist-Resilience Coach is a 12-month position that reports to the Director of the Academic Scholars Prepared for Impact, Retention and Engagement (ASPIRE) and is responsible for supporting the academic and personal success of student populations. University administrators seek a creative, passionate, adaptable, and responsible professional committed to promoting a positive and successful learning environment for students to increase student retention, success, and completion. The Student Services Specialist-Resilience Coach will empower students to identify and achieve their educational, personal, and professional goals through guided coaching sessions and by connecting them with resources within and beyond the Student Success Center at Hill Hall. The Student Specialist-Resilience Coach will also identify students who may be at risk of failing and/or withdrawing and will proactively work with them and manage the coordination of the support offered them.

• Foster persistence, retention, and completion by understanding the culture of an assigned caseload of students.
• Using a growth mindset philosophy, encourage students to realistically assess and reflect on their own strengths and weaknesses.
• Provide proactive case management services through on-going in-person and virtual contact.
• Develop and assess students’ academic success plans to include interventions necessary for success.
• Build rapport and trust with students and serve as an information center for students, directing students to other relevant offices, as necessary.
• Monitor the academic and personal progress of assigned student caseload including but not limited to ensuring on-time class registration, monitoring academic progress towards degree, providing academic and student support resources and programming, coordination and referral of departmental and campus resources, and communication with relevant departments.
• Utilize university software to monitor student progress toward goal completion and communicate with students and necessary personnel to engage in a support network for success.
• Regularly work with supervisor to provide reports and identify students at risk of not meeting performance.
• Provide activity reports to appropriate personnel, using data to emphasize successes as well as concerning trends and/or challenges.
• Participate in college-wide and service area activities and events that promote student success.
• Participate in professional development activities and maintain knowledge of current trends related to student interventions and success.

Other Duties as Assigned

(Not specified in detail)

Requirements and Preferences

Minimum Qualifications

• Bachelor’s degree and at least one year of experience providing advising, counseling, academic coaching, or retention support in a college setting or an equivalent combination of education and relevant experience.
• Demonstrated human relations and effective communication skills.
• Ability to work flexible hours and occasional evening and weekend work.
• Ability to travel when needed.
• Strong organizational skills, including the ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
• Excellent interpersonal skills with the ability to relate to a diverse population and to maintain composure when faced with difficult situations.
• Excellent oral and written communication skills.
• Effective listening skills.
• Ability to work independently while contributing to a team environment.
• Ability to communicate via various methods (e.g., face to face, phone, email, virtual, and text-based communication, etc.).
• Ability to give and receive direction and constructive feedback.
• Proficiency with computer applications associated with the position (i.e. Microsoft Office suite).
• Commitment to the values of equity, diversity, and inclusion and the ability to build inclusive and respectful communities where differences are appreciated and engaged.

Preferred Years Experience, Skills, Training, Education

• Bachelor’s degree in education, psychology, counseling, or a related field.
• Experience with EAB Navigate, CANVAS (Learning Management System), Nuventive (assessment), and BANNER platforms.