"Student Support Technician"

Job Details

Johnson County Community College

Position, Department: Student Support Technician, Operations

Type of Position: Part-time Temporary, Non-Exempt

Work Schedule, Hours per week: Varies, Monday-Sunday; 7:30 AM-9:15 PM, 25 hours per week

Pay Range: $15.34

Benefits Category: Partial benefits

Position Summary: The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process.

Required Qualifications:

• Strong problem solving/troubleshooting skills
• Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester.
• Familiarity in Microsoft Office software

Preferred Qualifications:

• Customer support experience
• Technical writing experience
• Previous experience with a support ticketing system is valuable

To be considered for this position we will require an application, resume, and cover letter.

Position Details: Job duties include but are not limited to:

• Technical Support Center Operations
• Assists with day-to-day customer support requests and problem resolution needs.
• Provides basic problem resolution and support services for JCCC students at the main office as well as remote sites.
• Utilizes support tools, special access and provided documentation to assist in the support, maintenance and problem resolution for JCCC technologies.
• Participates in the testing and evaluation of new hardware and software technologies as well as implementation of prototypes and proof-of-concept solutions.
• Assists in the development and maintenance of Technical Support Center procedural documentation to include knowledge articles.
• Provides feedback impacting student success and customer satisfaction.
• Assists with general front desk reception duties for Information Services.
• Computer Lab Operations
• Assists with day-to-day customer support and requests.
• Assist with Technical Support Center requests in established lab locations.
• Assist with lab operation support needs.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran's Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.