"Telecommunications Analyst II"

Position Summary

Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst II for the Office of Information Technology – Telecommunications department. Reporting to the IT Manager. This is a technical position that performs daily activities within the Rutgers University NOC. Responsibilities include infrastructure monitoring, incident & problem management, network equipment and infrastructure analysis and repair, network equipment configuration and service provisioning, support ticket fulfillment, NOC Call center and support services, and service outage communication. Updates procedures, documentation, reports, and NOC tools and resources. Supports University IT.

Key Duties

• Networks infrastructure monitoring, problem management, network equipment and infrastructure analysis, repair, configuration and service provisioning.
• Supports ticket fulfillment, incident handling, NOC Call Center technical and support services.
• Updates and maintains procedures, documentation, reports and NOC tools and resources.
• Changes management and incidents communications.
• Understands and adheres to Rutgers' compliance standards as they appear in Rutgers' Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keeps abreast of all pertinent federal, state, and Rutgers regulations, laws, and policies as they presently exist and as they change or are modified.
• Ensures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
• Performs other related duties as assigned.

Minimum Education and Experience

Bachelor's degree in a technical field and two (2) years of experience in telecommunications and computing. Equivalent education, experience and/or training may be substituted for the degree requirements.

Equipment Utilized

The following network and service management applications represent the primary tools & resources used by the Rutgers NOC. Network & Service Management Software. Applications: ServiceNow Ticket/Work Order Systems. HPOV Network Infrastructure & Services Management. NetMRI Network Configuration & Management. Splunk Syslog Analyzer. Cisco – Identity Services Engine (ISE). Juniper MIST. LibreNMS. Fiber analyzing and cleaning equipment. IPAM – RU – INFOBLOX IPAM, DNS, DHCP Central Services. Raritan Power IQ- RU& RBHS Network Infrastructure Environmental Monitoring. APC InfraStruXure Central Mgmt. RBHS Network Infrastructure Environmental Monitoring. Media Wiki Procedure & Protocol Documentation.

Physical Demands and Work Environment

Sitting, standing, walking, lifting equipment or hearing. So special vision requirements. Office environment. Moderate Noise.

Special Conditions

Clean Driving Record.