Temporary Computer Consultant I

Temporary Computer Consultant I

Job #: 042735

Location: Syracuse, NY

Pay Range: $20.00 - $25.00 Per Hour

Hours:

Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type:

Job Description:

The Computer Consultant I position in Information Technology Services (ITS) provides IT support to over 170 administrative users in various departments and divisions. IT support roles include desktop, laptop, smartphone, tablet, and application support. Additionally, the role assesses and makes recommendations for procurement of technology equipment for staff. The Computer Consultant I work collaboratively with staff on IT projects as assigned.

Education and Experience:

• Bachelors degree or equivalent required.
• One (1) plus years of relevant experience in information technologies/computer science as necessary.
• Valid Drivers License and a vehicle are required.

Skills and Knowledge:

• Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain the support client devices, and mobile computing platforms.
• Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Responsibilities:

• Use computing concepts, documented procedures, and knowledge of SUs systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation.
• Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor.
• Maintain accurate and timely incident logs in approved ticket management system.