Testing Assistant

Position Summary

Provides administrative assistance and facilitation in the distribution of a range of group and individual standardized testing, both automated and manual, administered through a centralized testing center.

Required Knowledge, Skills and Abilities

• Knowledge of policies and procedures, applicable local, state and federal laws and regulations related to testing and placement.
• Maintains confidentiality of test materials and results.
• Knowledge and understanding of computerized and manual standardized testing protocol, guidelines, procedures, and standards.
• Ability to oversee test distribution, scoring and test control procedures.
• Ability to establish and maintain positive working relationships with others both internal and external Dallas College to achieve the goals of the organization.
• Ability to effectively use organizational and planning skills with attention to detail and follows through.
• The ability to make decisions and solves problems by proactively gathering the right data/information from the appropriate sources.
• Ability to communicate effectively with individuals and students from varying backgrounds in stressful situations, requiring tact and diplomacy.

Key Responsibilities

• Administers and monitors a variety of aptitude and academic placement tests following policies and procedures of Dallas College.
• Follows established guidelines in working with students and faculty.
• Provides general assistance including typing, answering phones, and processing incoming and outgoing mail.
• Depending on the area of assignment, maintains a database for statistical reports.
• Administers, scores and records test results within published guidelines of federal, national, state and local exams such as GED, SAT, TOEFL, TASP, and CLEP.
• Maintains efficient operation of computers and related equipment in a testing lab; troubleshoots basic equipment/software problems and directs complex problems to the supervisor.
• Maintains cooperative working relationships with Dallas College's employees and students.
• Provides assistance in the coordination of Dual Credit and related testing at remote locations, which may include arranging the testing site, proctoring, scoring and providing statistical information.
• Some positions will be responsible for the coordination and setup of Distance Education programs, professional association and certification exams.
• Performs computer analysis on test results to assist instructors in determining student comprehension of the test instrument.
• Builds and maintains a database of available tests, computer form numbers, test results and statistical data.
• Retrieves and compiles statistical data for departmental reports as required and as assigned.
• Strong interpersonal skills and the ability to effectively communicate information and ideas both verbally and in writing.
• Knowledge and experience providing effective customer service.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• High school graduate or GED equivalency and one (1) year of work-related experience.
• Must have valid driver's license.
• Ability to travel throughout Dallas County for off-site testing.
• Official transcript will be required.
• Bilingual preferred.