"Textbook Assistant"

Textbook Assistant

Posted: 30-Jan-26

Location: Columbus, Ohio

Salary: Unpaid

Categories: Administrative/Support, Staff/Administrative

Internal Number: JR001938_1769626831

Web Fulfillment Support

• Supports the Web Coordinator and fulfillment of online orders. Completes orders and daily accounting information to record web sales. Assumes the online order process in absence of the Web Coordinator.

Inventory Support

• Ensures textbooks and products are fully stocked and retail floor is clean. Supports textbook adoption, orders required course materials, completes receiving and returns. Ensures shelves are labeled accurately each semester. Supports textbook returns each semester. Verifies return eligibility, packages returns, and ships as necessary. Supports textbook adoption, orders required course materials, and completes receiving. Participates in store inventory and cycle counts.

Customer Service

• Responds to customer inquiries and phone calls. Provides customer support on a daily basis and operates a register. Assists with Inclusive Access and other affordability initiatives. Maintains working knowledge of Bookstore practices. Uses knowledge base to make responsible judgement calls on the sales floor on a situational basis. Provides cross-functional support with a variety of Bookstore projects or in other areas, as directed.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.