Transcript Evaluator & Records Specialist

Position Summary

Ensures students are supported through the academic journey from connection through completion. Supporting all registrar and transcript functions, providing students with up-to-date information about their progress specific to academic records, residency, and transcript evaluation.

Required Knowledge, Skills and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• General knowledge and experience in working with student success programs.
• Experience with current and emerging technology related to admissions, enrollment, and registrar functions.
• An understanding of contemporary issues in higher education is required through professional development activities.
• Demonstrated ability to work effectively with students from the full range of diverse populations.
• Demonstrated knowledge of the key interactions between the functions of Student Success (Admissions, Registrar & Testing) and Academic Affairs (Curriculum & Instruction).
• Ability to identify, address, and collaborate with other team members on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Key Responsibilities

• Support and execute the daily operation of the transcripts, processing, and records area. This includes the security and auditing of current and former student and faculty documents.
• Maintain and ensure accuracy of records in student information system.
• Coordinate information with other departments as needed.
• Update system tables and coordinate the report writing to meet department, district, and reporting requirements.
• Plans, develops, implements, and coordinates, manage, and set timelines for the district academic calendar based on federal and state guidelines.
• Support leadership in the planning, design, and implementation of office operations, policies, procedures, and compliance activities.
• Provide consultation and assistance to staff, students, and external agencies regarding records and transcripts.
• Resolve discrepancies pertaining to student and instructor records.
• Support leadership of admissions and enrollment efforts in collaboration with the entire College community.
• Maintain effective communication between students and faculty within the College and external community stakeholders.
• Ensures that appropriate and timely follow-up is made with students related to transcript and records request.
• Provide support of transcript evaluations, residency verification, academic records, verification of credentials of candidates for graduation and all other relevant transcript and graduation services.
• Utilize technology to access data, maintain records, and generate reports and communicate with others.
• Interpret, articulate, and implement a variety of regulations, guidelines and procedures pertaining to the Registrar & Student Records to ensure compliance with Dallas College, state, and federal requirements.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.