"University Registrar"

Job Details

Chief Objective of Position

Reporting to the Vice Provost for Enrollment Management, the University Registrar (UR) works closely with department chairs, academic deans, academic advisors, admission team, student success team, the comptroller, and student affairs staff to provide exemplary student services. The UR leads the strategic efforts of the Office of the Registrar, utilizing traditional and innovative tools, collaborative partnerships, and communication to enroll, retain, and graduate the student body.

Work Tasks

• Operates in a complex environment, demonstrating skills in leading and developing a professional staff
• Ensures the policies and practices comply with federal, state, and agency regulations
• Analyzes and uses student and enrollment data to meet immediate and long-range University objectives
• Works closely with cross-divisional constituents to determine the foci and prioritization of comprehensive retention and completion strategies
• Provides effective and efficient leadership for staff and develops and implements annual planning goals in alignment with unit and institutional strategic plans and goals
• Oversees the Veterans Affairs Educational Benefits Program and School Certifying Official (SCO).
• Oversees the domicile review and decision-making of special populations
• Stays current on emerging registrar and enrollment management practices in higher education
• Builds and sustains a team that is flexible, responsive, innovative, analytical, energetic, results-oriented, and student-centered
• Provides support for and/or serves on various committees and councils, at the institutional, regional and state levels, in support of the University’s overall goals and mission
• Works closely with faculty, academic, the business office, the educational foundation, admission, and administrative deans on issues related to course offerings, registration, enrollment, and student completion, providing timely guidance and responses to questions, concerns and/or suggestions in overall support of our institutional student success efforts
• Oversees the strategic management of enrollment-related Registrar initiatives, which support the University’s overall enrollment management and student success efforts
• Oversees student enrollment tracking, registration activities, data collection and dissemination, record confidentiality and degree analysis protocol.
• Maintains academic calendar, advising dates, and registration-related dates.
• Contributes to an environment where student success is supported through effective collaboration, communication, cooperation, and problem resolution.

Compliance and Assessment

• Oversees all reporting and related activities associated with the National Student Clearinghouse
• Implements and oversees policies and procedures for accurate and timely reporting to the U.S. Department of Veterans Affairs as well as strict compliance with federal and state regulations
• Oversee the processes in preparation for successful annual audits, enrollment reporting, data dissemination and reconciliation of unit data
• Serves as the custodian of the student education record, and data owner, authorizing all access to education records and ensuring institutional compliance with federal and state records retention regulations
• Serves as the University’s Family Educational Rights and Privacy Act of 1974 (FERPA) Officer, overseeing adherence to federal and state rules and regulations regarding student records and record keeping

Presentations and Training

• Represents the University at various internal and external meetings and events, including but not limited to admission recruitment events, orientation events and programs, state and regional professional associations, and state committees and councils
• Monitors compliance with FERPA, ensures that all individuals with access to education records have received appropriate training and revokes access in circumstances involving non-compliance or inappropriate use of education record-related data

Other Duties as Assigned

• Assists the VPEM with special projects and other duties and responsibilities as assigned
• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• Develop and maintain very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrate a positive and professional attitude and treat everyone with dignity and respect. Fully support the “Student’s First” value at CNU and routinely go the extra mile in providing exemplary customer service.
• Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision. Ensure employees under your supervision are trained in safety standards and procedures for their positions. Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.

Knowledge, Skills, Abilities (KSA's) related to position

• Ability to operate in a complex environment, demonstrating skills in leading and developing a professional staff
• Uncompromising commitment to inclusion, quality service and student advocacy.
• Ability to work independently and take initiative, as well as work in a team-oriented environment.
• Strong interpersonal relations skills; demonstrated ability to work harmoniously with a wide range of people, especially students, parents, faculty, staff, and institutional leaders
• Strong human relations skills; rapport development; sensitivity; listening skills; provide support for other employees
• Thorough understanding of the higher education landscape, academic-related policies and contemporary issues and challenges
• Policy expertise and excellent diplomatic communication skills
• Organizational skills; initiate new ideas; handle details; decision making; manage conflict; implement decisions; manage time; meet goals, accept responsibility
• Strong interpersonal communication skills; excellent oral and written communication skills
• Strong problem-solving and critical thinking skills
• Ability to partner with others across the University and externally to exchange information, collaborate on projects, share resources, etc.
• Ability to adapt to change and integrate specialized and/or upgraded software packages
• Evidence of exceptional planning, organization, communication and team-building skills
• Knowledge of the policies and regulations governing the Veterans Affairs Educational Benefits Program
• Skilled in collaborative, collegial, and inclusive management style

Required Education

Master’s degree or a Bachelor’s degree with experience that equates to an advanced degree.

Additional Consideration - Education

Graduate degree in Higher Education, Leadership, or Policy/Planning

Experience Required

• Demonstrated experience in using an imaging or document management system.
• Demonstrated experience with Ellucian Banner or comparable system.
• Experience with Microsoft Office Suite and SPSS or comparable analytical tool. Proven experience working with data analytics.
• Experience in an institution of higher education involving interpretation and communication of complex policies
• Experience working with detailed records and/or data with a high degree of accuracy
• Experience working with confidential academic records
• Supervisory experience
• Experience working directly with senior-level leadership roles and executing directives and special projects
• Extensive experience in analyzing, interpreting, and presenting complex data.
• Demonstrated experience in developing and recommending policies, processes, and strategies.

Additional Consideration - Experience

• Experience with enterprise systems such as Ellucian Banner, SQL, Oracle, Perceptive, and CRMs such as SLATE
• Experience with running, editing, and/or writing queries in SQL+ and Toad
• Extensive experience developing presentations
• Extensive experience with public speaking
• Experience with functions and operations associated with federal and/or state financial aid programs
• Demonstrated experience with SQL+, SQL Developer or Toad and/or leveraging ERP implementation strategies to accurately utilize data for analysis and sharing for University leadership decision-making

CNU Information

Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU’s on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia.

Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit cnu.edu.