"USER OPERATIONS ADMINISTRATOR, Research Operations, Analytics & Systems"

USER OPERATIONS ADMINISTRATOR, Research Operations, Analytics & Systems

Category
Charles River Campus --> Professional

Job Location
BOSTON, MA, United States

Tracking Code
25500964140927

Posted Date
10/1/2025

Salary Grade
Grade 49

Expected Hiring Range Minimum
$86,050.00

Expected Hiring Range Maximum
$114,750.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

The User Operations Administrator will support the day-to-day management of users within the Huron Grants Management system. The successful candidate will be responsible for ensuring the smooth operation of user management systems, providing technical support, and resolving user-related issues. Responsibilities will include the management of user related accounts within the application, roles and responsibilities, onboarding and exiting of users, connectivity to active directory, documentation of key policies and procedures. This role will require strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The User Operations Administrator will serve as a liaison to the IS&T group for user management systems that fall outside of tier 1 and tier 2 application support. The User Operations Administrator will also serve as a liaison to the greater university research community, providing clear and concise training and technical support to users, including troubleshooting and resolving user related issues within the Huron Grants Management system.

Required Skills

Bachelor's degree and at least 3 years of similar experience, additional experience may be substituted for the degree.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: $86,050.00-$114,750.00

To apply, visit https://apptrkr.com/6743207