"USER SERVICES ASSISTANT, University Libraries"

USER SERVICES ASSISTANT, University Libraries

The Boston University Libraries seeks two User Services Assistants who can deliver responsive customer service to the University and extended visitor communities. Providing access to library services, resources, collections, and equipment at one or more of the Libraries' service points, the User Services Assistant actively listens to questions and requests from the user community, interprets policies and procedures, and provides referrals to the Libraries' services and resources to address patron needs. The Libraries have two openings:

• East Campus (Day): Summer schedule: Tuesday-Friday 9:00 AM-5:00 PM (Pickering Library), Saturday 10:00 AM-6:00 PM (Pardee Library); Academic year schedule: Tuesday-Friday 9:00 AM-5:00 PM (Pickering Library), Saturday 10:00 AM-6:00 PM (Pardee Library)
• Mugar Memorial Library (Morning): Summer schedule: Sunday 9:45 AM-5:45 PM, Monday-Thursday 7:45 AM-3:15 PM (Mugar Library); Academic year schedule: Sunday 9:45 AM-5:45 PM, Monday-Thursday 7:45 AM-3:15 PM (Mugar Library)
• Mugar Memorial Library (Evening) - Eligible for shift differential: Summer schedule: Sunday-Thursday 3:15 PM-11:15 PM (Mugar Library); Academic year schedule: Tuesday-Saturday 3:15 PM-11:15 PM (Mugar Library)

Responsibilities:

• Interacts with faculty, students, and other patrons concerning all circulation functions including loans of library materials, reserve items, finding resources at consortial libraries, resolving issues about fines and missing items, and assistance with requesting materials through interlibrary loan or digitization. Answers questions about access to materials, demonstrates how to find library resources such as journal articles, and refers patron to the appropriate librarians for consultations and in-depth research support. Routes visitors and additional members of the user community to appropriate borrowing privileges.
• Completes activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting & delivering library materials and identifying opportunities for service improvements. Performs some processing of materials for stacks or reserves and works with staff to resolve problems, correct errors, and maintain the physical condition of collections or records within the library services platform (Alma). Participates in the pick-up, sorting, delivery, check-in & return of materials between library units on the Charles River Campus.
• Assists in the supervision and training of student employees at the branch. Guides student employees, assigns them work, and assists student employees as needed.
• Assists with special projects such as stacks maintenance, storage retrieval, shelf-reading, resolution of issues such as lost/missing items, delivery of mail within the branch or tracking of statistics.

Required Skills:

• Bachelor's degree
• 1-3 years of relevant experience

Working at Boston University Libraries: Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment.