"Violence Intervention Specialist, Dept of Surgery, SOM"

Duties & Responsibilities

Case Managers provide comprehensive patient care education and case management services. Their work requires a working knowledge of social work, case management and local social services systems/resources. Their typical responsibilities may include handling case assignments, drafting service plans and coordinating and providing care, reviewing case progress and determining case closure; advocating for clients and helping them achieve wellness and autonomy; recording case information, completing necessary forms, and producing statistical reports. They may work independently or as a member of a team. They work under limited supervision, resolving most standard to moderately complex issues independently and referring highly complex or unique issues to a high level. Case Managers typically report to a manager or director or in some areas may report to an administrator.

Typical Duties

• Responsible for the collaborative process with the client/patient/individual, family and other providers (health care, social services, school, etc.) of meeting the individual's health and daily living needs through advocacy, assessment, planning, implementation, coordination, monitoring and evaluation of options and services
• Identifies potential high risk/complex cases and develops a case management plan that minimizes these risks
• Identifies and assesses community based services, educational, financial, mental health, and health care systems as it relates to the individual case management/care management plan assuring their appropriate utilization
• Works closely with senior staff/manager to address problems and issues as it relates to the provision of services
• Monitors patients’ health status, compliance with medical appointments, and monitor treatment recommendations from the medical provider on an ongoing basis
• Addresses the emotional and mental health care needs of the client and family affected by their diagnosis and ongoing medical treatment

Qualifications

Preferred Education Experience

Master's degree in related field and 0-3 years of relevant professional experience or equivalent combination of education, training, and experience

Preferred Expertise

Considerable knowledge and skill in application of professional medical principles, procedures, and techniques, as well as the ability to maintain confidentiality of all patient related information according to federal and state guidelines and regulations

Considerable knowledge of local, federal, and state laws and regulations regarding individuals with disabilities

Demonstrate ability and desire to advocate for the needs of the client when faced with challenges

Demonstrate excellent oral and written communication skills in daily individual interactions and in presentations to small and large groups

Possess interpersonal and conflict resolution skills

Demonstrate ability to analyze and solve problems and to adapt to changes in work roles and expectations in order to accomplish client or department goal

Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU