2 Vacancies: Part-time, Student Accounts & Bookstore Assistant (SUNY Reconnect Support)

Function of Position:

This position provides specialized customer service to adult students, facilitating the procurement of required books and supplies, ensuring the proper billing of these items to the SUNY Reconnect initiative, communicating with students regarding allowable charges, timeline for bookstore orders and student follow-up as needed.

*This is a temporary position from June 29-August 31*

Examples of Duties & Responsibilities:

• Specialized Customer Service: Acting as the primary point of contact for adult students, offering tailored support to address their unique needs and schedules.
• Procurement Facilitation: Assisting students in identifying and ordering required books, supplies, and materials for their courses.
• Billing & Financial Management: Reconciling invoices against internal records to ensure accurate, compliant billing for the Reconnect initiative.
• Policy Communication: Communicating clearly with students regarding: What materials are allowable charges under the Reconnect initiative. Specific timelines for ordering, purchasing, and picking up materials.
• Student Follow-up: Proactively contacting students to ensure they have their required materials in time for classes.