Associate Director, Student Accounts

About the Opportunity

JOB SUMMARY

The Associate Director of Student Accounts will be responsible for the oversight and management of the Banner Student Accounts Receivable system as well as all related interfaces. The Associate Director will be the lead on developing, maintaining and coordinating of all fee assessment rules, detail codes, 3rd party billing, payment plans and bill processing for all University academic programs. Coordinating with all necessary university partners, entities and systems, the Associate Director will have oversight of posting all credits, debits, anticipated financial aid, loan disbursements, CashNet and all other transactions that pertain to approximately 1 billion dollars of accounts receivable.

The Associate Director will be responsible for the oversight of staff training, system implementations and enhancements as well as adherence to all federal, state and institutional policies, procedures and regulations. He/she will be responsible for oversight of the 1098-T regulatory tax processes, ensuring accuracy and compliance with federal regulations. He/she will oversee the creation and delivery all financial reporting (daily, weekly, monthly, ad hoc).

QUALIFICATIONS

• Bachelor's degree required, Master's degree preferred
• Strong project management skills and ability to implement and manage multiple projects
• Knowledge of Student A/R performance metrics
• Excellent technical skills
• Ability to thrive in a rapidly changing environment
• Strong oral/written communications and analytical skills
• Must be decisive and results oriented
• Creative thinking skills and solutions-oriented

KEY RESPONSIBILITIES

Banner Student Account Receivables: Oversee the Banner Student A/R system including creation, testing and implementation of tuition and fee assessment; 1098-T, the 3rd Party Billing, Exemptions, student/parent loan processes and payment processes. Align business and bill processing calendar with other (feeder) systems/services and University needs. Ensure the accurate recording of all credits and debits.

System Interfaces: Oversee both input and output interfaces with Student Account Receivables. Manage the business cycle needs for each interface. Coordinate systems interfaces with other offices including Financial Aid, Registrar, Student Loan Collections and Collections as required.

Management of the Student Accounts Staff: Provide development and training for direct reports and leadership and guidance for their area responsibilities. Oversee the Student/Parent Education Loan Processes ensure the accurate and timely posting of credits and return of funds. Oversee the 3rd Party Billing and Exemption Processes. Oversee manual adjustment process as needed

Reporting: Provide regular (daily, weekly, monthly, annually) and ad hoc financial report of student account receivables including 3rd party billing, AR Aging Reports, Weekly AR Comparative reports. Work with ECSI to establish collection status reports