Assistant Bursar, Processing

As a senior member of the management team, the Assistant Bursar of Processing provides strategic leadership and operational oversight for all University Bursar processing functions. This role ensures the integrity of student accounts, central receivables, and financial systems while driving institutional efficiency through respectful collaborations and system optimization.

This role may also represent the department in university communities in lieu of the Associate Bursar. This role has a high degree of autonomy; however, work must adhere to industry best practices and Federal, State, and University regulations. Additionally, the flexibility to work evenings and weekends as needed is expected.

Responsibilities

35% Strategic Leadership and Operations: Directs daily operations of University Bursars Processing function. Leads all receivable payment processing functions related to tuition, loans, and other receivables for students and non-students. Oversees area documentation needs and retention enforcement. Oversees staff performance and operational standards, documents department performance and serves as an example of the universitys values. Assists with financial reporting and audit requests, and complex reconciliations to ensure the accuracy of postings and data in internal/external systems. Develops area goals and key performance indicators (KPIs). Assists with area policy creation. Keeps awareness of industry best practices and ensures compliance with Federal, State, and University regulations.

35% System and Process Management: Identifies, recommends, and/or implements system enhancements to optimize workload, reduce errors, and improve the student/customer experience. Serves as a university resource for Workday Customer Accounts. Oversees timely resolution of customer service inquiries. Participates in working groups for internal/external system enhancements. Maintains intermediate to advanced knowledge of Workday, PeopleSoft (SIS), OnBase, and Stand A Loan (SAL). Utilizes intermediate to advanced knowledge of Excel or other reporting tools to analyze large quantities of data.

30% Team and Relationship Management: Investigates and respectfully resolves complex customer inquiries and personnel issues with a high degree of autonomy. Lead and develop a team of managers and staff, fostering an inclusive, high-performance environment. Serves as a key liaison for internal/external departments, internal/external auditors, the Ohio Attorney Generals office, and third-party vendors. May serve on working groups with other student service areas to improve the student experience. Collaborates with department management team to maintain a culture of trust and respect.

Required Qualifications

Bachelor's degree in business administration, accounting, a related field, or equivalent combination of education and experience. Five (5) years of relevant experience. Management experience in a high-volume financial processing area. Process documentation experience. Strong customer service and collaboration skills. Experience with deposits, financial balancing, and reconciliation. Intermediate to advanced experience with Excel (or other reporting tools) to analyze large quantities of data. Strong organizational skills and detail oriented.

Desired Qualifications

Experience in higher education; knowledge of university policies, rules and regulations; experience in PeopleSoft Campus Solutions and reporting; experience in the Educational Computer Systems, Inc. (ECSI); experience with OnBase document management system; experience with Workday financial management system.