"Accommodation Co-ordinator, Mackay"

•  494711
•  Mackay
•  Professional
•  Full time
•  Closing on: Mar 19 2026

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a dynamic and experienced Accommodation Coordinator to join our Accommodation team in Mackay!

• Full-time 36.25 hours per week | Fixed term until 31 Dec 2026
• Mackay
• HEWL 6 $90,821- $98,369 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

As the Accommodation Coordinator, you will:

• Manage the day-to-day operations of the JCU accommodation infrastructure in Mackay and region including liaison with Tenancy Advice Advocacy Service, the Residential Tenancy Authority, Real Estate Agents, private landlords, JCU staff and students.
• Provide support and advice to students and other staff regarding accommodation availability, cost, policies and procedures and resolution of accommodation issues that may arise.
• Maintain strong working relationships with Mackay government agencies, other external organisations, staff at other College locations and JCU central service providers.
• Supervise staff in the JCU Mackay accommodation team and manage their human resources requirements while maintaining a positive work culture.
• Responsible for sourcing and securing sub-contractors for activities (cleaning, security, maintenance) and monitoring performance of sub-contractors under those contracts.
• Provide advice to key stakeholders on matters relating to the provision and operation of accommodation infrastructure in Mackay and region and undertake project planning.
• Assist with evaluation of accommodation infrastructure options, develop standard and custom information reports to assist in accommodation planning, prepare funding submissions and the review of Licences to Occupy, Leases and Tenancy Agreements.
• Develop and maintain processes, handbooks and communications.

QUALIFICATIONS, SKILLS AND EXPERIENCE

The ideal candidate will have demonstrated experience in student accommodation management, preferably within a multisite environment, with proven skills in managing staff and subcontractors. Strong organisational, problem-solving, and administrative abilities are essential, along with the capacity to prioritise tasks, meet competing deadlines, and exercise sound judgement in a complex work environment. Proficiency in Microsoft Office, along with the ability to adapt to new software systems, is required, with a high level of accuracy in data entry and attention to detail. Exceptional verbal communication and interpersonal skills are crucial, including the ability to build and maintain effective relationships, negotiate, consult, and liaise with staff across all levels of the university and external stakeholders.

Special Conditions

• It is a requirement of this position to travel within the region and to other College locations in Queensland which may include overnight stays.
• It is a requirement of this position to occasionally work outside of the ordinary span of hours.
• It is a requirement of this position to hold a current ‘C’ class Queensland Drivers Licence.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role. 

Applications close on 19th March at 11:55 PM AEST

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.